How to enable OTP based Complaint Closure?
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any customer logs a complaint, a Code is generated, which is visible to the Customer only.
When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status.
You have to enable OTP settings to activate this feature.
- Go to Settings-> Site Setting -> Complaint
- Select the checkbox against the OTP Verification
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See how Factech automates maintenance, assets, and compliance in one intelligent platform.
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Have questions about our AI-powered solutions? Our team is here to help you digitize your facility operations.
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