Customer Complaint Management System
Customer Complaint Management System is made to effectively record, handle, and address consumer concerns. It provides analytics for identifying common issues and raising customer satisfaction levels.
Centralized Data
Centralized complaint data management
Analytics
Performance analytics & insights
Features of Customer Complaint Management Software
Customer Complaint Management Software is an effective solution that makes managing customer complaints easier.
Ticket Management System
Assigns and tracks complaints efficiently
Automated Notifications
Keep stakeholders updated automatically
System Integration
Seamless integration with helpdesk and CRM
Performance Analytics
Monitor response times and resolution rates
Complaints Management Software Benefits
Customer Complaint Routing
Automatic routing of complaints to the relevant department or person in accordance with predefined rules.
Customer Complaint Submission
An easy-to-use interface enabling customers to submit complaints, including information like category, severity, and supporting documentation.
Complaint Tracking
Integrated communication channels (email, phone, chat) to ensure quick resolution of each complaint.
CRM System Interface
For a unified picture of customer interactions, seamless interface with current CRM systems is provided.
Your Advanced Helpdesk Just a Phone Call Away
Benefits of Interactive Voice Response (IVR) Helpdesk
Boost Your Brand with 24* 7 Automated Helpdesk Ticketing System
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Scan QR Code & Raise Service Request
Benefits of QR Based Complaint
Increase Customer Experience with QR Based Helpdesk Ticketing System
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We have helped more than 500 clients to improve their Complaint Management Process.
How can we get started?
Make reliable and informed decisions based on real time analytics and staff performance in 3 easy steps.
Step-1
Register your self
Step-2
Configure Complaint Categories and Escalation Levels.
Step-3
Add your team, and Customers. You are ready to go.
If you are ready to take your customer experience to next level, Factech is here to help you.
Start NowHelpdesk / Complaint Management Features
Manage your complaints like never before! IVR enabled
Automatic Staff Assignment
Complaint get automatically assigned to the Staff based on slots and open complaints, Staff Leaves/ Work Slots configurable.
24/7 Multi-Channel Support
Customer can raise complaint 24*7 through Web, Mobile App, QR Code, and IVR (Interactive Voice Response)
Performance Tracking
Management can track their Staff Performance and take better decisions.
Escalation Management
Complaint Escalation Levels to keep track of escalations.
Analytics & Reporting
Complaint Reporting Analytics, Graphs and Charts.
Custom Statuses
Not in Scope & Custom Statuses to handle special cases like Project Work
Job Cards & OTP
Automatic Job Cards and OTP for Complaint logging by staff.
Delight your Customers / Tenants / Occupants/ Residents
Trusted by Industry Leaders
Our facility management solutions are trusted by Fortune 500 companies and leading organizations worldwide
Colliers
Commercial real estate services
Ambience Mall
Shopping mall and retail
Alpha Corp
Real estate development
DLF
Real estate development
Ireo
Real estate projects
Jaypee Greens
Integrated township developer
Avon Facility
Facility management services
CBRE
Commercial real estate services
Tecnimont
Engineering and construction
Purearth
Real estate development
The Reserve
Luxury apartments
IIFL Wealth
Wealth management
Gulshan Homz
Real estate developer
Ace Group
Real estate development
BPTP
Real estate and infrastructure
Park Centra
Commercial complex
Prabhatam Grand
Shopping mall
Ganpati Builders
Real estate construction
DLF Magnolias
Luxury residences
Quess Facility
Facility management
Suncity Projects
Real estate developer
Preserve Facilities
Facility services
DLF Camellias
Ultra luxury homes
Ambience
Real estate and hospitality
DLF City Center
Shopping mall
Sapphire 83
Residential project
Unity Group
Real estate development
Cerner Healthcare
Healthcare technology
Vatika Group
Real estate and hospitality
Metro World
Shopping mall
ONGC
Oil and natural gas
Noida Power
Power distribution
Hudson Bay
Retail operations
Enviro India
Environmental services
NICE
Facility management
Vedanta
Natural resources
Decathlon
Sports equipment retailer
Iris Tech Park
IT/Tech park
Iris Broadway
Commercial complex
Candor Tech Space
Brookfield properties
CP 67 Mall
Shopping mall
Air India
National airline
Rare Group
Facility services
Spaze
Real estate developer
One SIS
Integrated services
Unify Facilities
Facility management
Elan Group
Real estate developer
OCS
Facility services
Mubadrah
Management services
Brigade Group
Real estate developer
L&T
Engineering & construction
JLL
Real estate services
SAMS
Facility management
Cushman & Wakefield
Real estate services
Part of Brigade Real Estate Accelerator Program for Startup - Cohort 12
What Our Customers Say
Hear from industry leaders who trust our facility management solutions
Rajesh Shetty
Managing Director- REMS, India
Colliers
“ThanQ for scaling up and delivering us the promises made! True partnership - Cheers!”
Cindy Hermsen
CEO
Global Alliance of Facility Management Innovators
“Digitalization of maintenance is taking over manual processes, in every corner of the world. Good to see this practical example!”
Sachin Sinha
Vice President
OneSIS Solutions
“Thank you for making ONESIS operation paperless & data driven. Having Factech on the team is matter of privilege for us.”
Suneet Juneja
Additional General Manager
Jaypee Group
“You and your team continue to stand head and shoulders above other software vendors that we deal with as far as quality of the product, quality of support, and knowledge of the technology, domain & solution finding is concerned.”
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