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Complaint

QR based Complaint Management

April 4, 2022 • FacTech Solutions

Now a registered or unregistered user can log a complaint through a QR code. No need for a mobile application. A user can scan the QR code through a Google lens. How…

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How to enable reopen complaint feature?

August 25, 2020 • FacTech Solutions

iSocietyManager has the “Reopen” feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To…

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How to enable OTP based Complaint Closure?

July 27, 2020 • FacTech Solutions

Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any customer logs a complaint, a Code is generated, which is visible to the Customer only. When…

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How to add staff and supervisor for complaint?

July 26, 2020 • FacTech Solutions

How to add staff and supervisor Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add new staff or supervisor Go to Setting-> List…

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How to raise complaint or grievance?

April 14, 2020 • FacTech Solutions

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