How to add Sub-Location in Common Area Loaction?
Now you can add sub-location to common area location list. You can set multiple sub-location chain based on primary location. Below are the steps to add sub-location. Step 1 Log in to…
FAQ Category: Complaint
Complaint
How to Add Job Card Custom Fields?
Factech Automation allow users to add Job Card Custom fields to a job card based on their specific operational requirements. These fields help capture extra information. Follow the steps below to add…
Complaint Multi Site Enterprises Dashboard
The FacTech platform offers the functionality to configure a Complaint Multi-Site Enterprise Dashboard, enabling organizations to monitor and manage multiple site performances from a single, unified view. This dashboard helps in tracking…
How to enable Auto Assign Feature in Complaint Management?
What is Auto Assignment of Complaint? When a complaint is raised, if the complaint get automatically assigned to the technician ( ground staff- who is expected to work o the complaint) is…
How to use Feedback System and Complain Management(Open to all) with single QR Code?
Now a user/client can raise a complaint without registering him/her in Factech software. An admin need to do some small configuration to activate this. Step 1. Add an Asset(or location) in Asset…
QR based Complaint Management
Now a registered or unregistered user can log a complaint through a QR code. No need for a mobile application. A user can scan the QR code through a Google lens. How…