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How to enable reopen complaint feature?

August 25, 2020 / Factech Solutions / 0

How to enable reopen complaint feature?

Posted by Vivek Kumar on August 25, 2020

iSocietyManager has the “Reopen” feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature:

Click on “Setting” Menu then click on “Society Settings”.

Now in Complaint tab check the reopen button to enable the features then after click on Submit.

Once the feature is enabled then the user can reopen the existing complaint.
You can also define the complaint reopening hours by putting number of hours in “Restrict Reopen Closed complaint”.

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Have questions about our AI-powered solutions? Our team is here to help you digitize your facility operations.

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Factech Solutions digitizes and automates facility operations by connecting maintenance, assets, complaints, inspections, approvals, and service workflows in one platform. It reduces manual coordination, improves process tracking, and helps teams manage facility activities through structured, data-driven workflows.

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