How to add or edit Complaint Escalation
Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. With the latest update, you can now edit…
FAQ Category: Complaint Management
How to configure complaint reopen alert Email
Previously we didn’t have complaint reopen alert feature in FacTech system but now we can configure it. For this, we need to follow these steps. Step 1: Login to the FacTech system…
Complaint New Dashboards
Factech keep improving offering by adding new features for their end users. Recently team has added complaints 2 new dashboards and updated 2 existing dashboard along with a report. Refer below video…
How to get Complaint Escalation Notifications in Admin Mobile App?
Facility Management needs to be notified about complaint escalation in real time. To enable complaint escalation notification to Admin App, Person need to install the latest Factech Facility Admin App and then…
How to enable Auto Assign Feature in Complaint Management?
What is Auto Assignment of Complaint? When a complaint is raised, if the complaint get automatically assigned to the technician ( ground staff- who is expected to work o the complaint) is…
How to use Feedback System and Complain Management(Open to all) with single QR Code?
Now a user/client can raise a complaint without registering him/her in Factech software. An admin need to do some small configuration to activate this. Step 1. Add an Asset(or location) in Asset…