Simplifying Facilities...
customer app related faq
Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions. 1. Complaint Analytics on Dashboard You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. By default, all categories are shown but you can select the category for which you want to analyze. The trend covers
Factech has a 24 x 7 ticketing system for their users Below are steps to log a ticket after login in Factech. Step 1: After Admin login, Select “Log ticket” option from top right corner Step 2: Select category, sub category, description of your query or feedback and click on “Submit” button In case you
Factech have provision to update user details in bulk through any excel format and it can be mapped with system fields. Following are the steps to update user details like GSTIN, PAN, Mobile, Email, Bill start date etc. through excel. Step 1: Go to Main Menu (Customer), Select “Import Unit (New)” option from drop down
Many times users can be attached to multiple sites. Especially in the case of the admin role, a user can be associated with multiple sites. If your login id is in more than 1 site, You will see an extra combo along with a message at top Select the site by clicking / tapping on
Customer can export their consumption data into excel using web version of the app. Login into web version of resident app. Select energy icon/tab on dashboard page. Click on download icon, top right corner of the screen Select date period and click on export excel button. An excel file will be downloaded into desktop/laptop. Note: