How to Cancel a Complaint?
In the Factech application, complaints cannot be deleted once they have been created. To ensure data integrity and maintain an audit trail, the system provides an option to Cancel a complaint instead…
FAQ Tag: complaint management
QR based Complaint Management
Now a registered or unregistered user can log a complaint through a QR code. No need for a mobile application. A user can scan the QR code through a Google lens. How…
How to add complaint category?
After login with complaint configuration permission, you can view and add categories and subcategories of complaints. Go to Complaint -> Complaint Configuration In complaint configuration UI, you can add new nature,…