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Helpdesk / Complaint Management (IVR)

Manage your complaints like never before! IVR enabled

Complaint get automatically assigned to the Staff based on slots and open complaints, Staff Leaves/ Work Slots configurable.
Customer can raise complaint 24*7 through Web, Mobile App and IVR (Interactive Voice Response)
Management can track their Staff Performance and take better decisions.
Complaint Escalation Levels to keep track of escalations.
Complaint Reporting Analytics , Graphs and Charts.
Automatic Job Cards and OTP for Complaint logging by staff.

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Helpdesk / Complaint Management (IVR)

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