Question 1

Facility Management Application Portal l How to login in App?

blog-admin · Accepted Answer

Facility Management Application Portal

Q: What is Survey or Polling?

Survey can be used in many ways like : Take the opinion of our customers. Example Do you want the Club to be opened between 12 to 4 pm? Collect information like Share your tenant details etc. Take feedback from Customers, for example - Customer Satisfaction Survey of Housekeeping, Security, etc. https://factech.ai/blog/ufaqs/how-to-launch-survey/ https://factech.ai/blog/ufaqs/how-to-view-survey-response/

Resident Login Process Steps for iSociety

Install Mobile App

iPhone / Apple Phone / iOS

Go to App store -> search “iSocietyManager”
Download Apple App store URL - https://itunes.apple.com/in/app/isocietymanager/id1139733523

Android

Go to play store -> search “iSocietyManager”
Download google play store URL – https://play.google.com/store/apps/details?id=com.sumasamu.iSocietyManager

Follow the installation steps as per your mobile platform i.e. Android or iPhone

Web Browser - Chrome/ Safari / Mozilla

Open URL https://isocietymanager.com
Click on Sign In Option from Menu

Login Steps

Get Login Details

For Accessing Mobile App, you will need login credentials. The credentials are sent as SMS Or Email vai Activation from your Society’s Administration. If not received, please contact Admin.

Start Using Facility Management Application Portal App

Once you get the login credentials you can log in with your registered mobile number or email with the Society. Below are steps:

Once you have installed the Mobile, Launch it by clicking the app icon on the Mobile Screen.
Enter your login credentials in the Screen displayed
If you don’t remember the password click on Forgot Password Or use OTP Log in

On successful login, you will see the home page similar to:

Video for First Time Login

https://www.youtube.com/watch?v=LJvw6zHM2Pw

Question 2

How to raise complaint or grievance?

blog-admin · Accepted Answer

https://www.youtube.com/watch?v=4q0RYlXD6eg

Question 3

What is Survey or Polling?

blog-admin · Accepted Answer

Survey can be used in many ways like :

Take the opinion of our customers. Example Do you want the Club to be opened between 12 to 4 pm?
Collect information like Share your tenant details etc.
Take feedback from Customers, for example - Customer Satisfaction Survey of Housekeeping, Security, etc.

https://factech.ai/blog/ufaqs/how-to-launch-survey/ https://factech.ai/blog/ufaqs/how-to-view-survey-response/

Question 4

How to view Survey Response?

blog-admin · Accepted Answer

In Survey Dashboard page, you see a list of all Surveys.

To view the response of any Survey select Status from Survey sub-menu

On click of Status, you can see the Survey response summary. You can view the details question wise by expanding at the question level.

Export Survey Report

You can export Survey response from Dashboard Survey Detail or from Survey Detail View

Dashboard

Select the survey and click on xls icon

Survey Detail

Open Survey & Click on export

Question 5

How to Launch Survey

manvik · Accepted Answer

Survey launching is a 2 step process:

Create a Survey
Launch Surve

1. Create a Survey

a) After login, Go to Survey ( More -> Survey)

b) On click of the Survey, you can see the Survey Home Page. This display list of all Surveys with the details - number of responses, status, launch date, closing date.

c) Click on + ( Plus) button on the left side to create a new Survey

d) You have to fill Name, Description, and add questions as per the nature of your Survey. You can add questions of your choice. Answers options are prefilled for your help. You can change as per your need.

e) You can select the Comment Field option and add more questions by pressing the + button on the right side. Survey

f) Click on Save button to save the Survey. Now you can see the Newly added Survey in Survey Dashboard Page

Launch Survey

a) To launch a Survey, go to Survey Home Page/ Dashboard and click on the Survey Sub Menu

On Survey Sub Menu, you can do below operations

Status - Check the status of Survey - Responses, Report etc.
Edit - Edit the Survey like closing date, description, question etc.
Launch - Launch the Survey so that users can participate in the survey and share their feedback
Notify - To notify the participants
Delete - To remove the survey.

b) Select the Launch option and choose the options as per your need.

c) Click on Go button to launch the survey. Now Survey will be visible to residents and they will be notified.

Question 6

How to view the SMS Logs history in iSocietyManager?

blog-admin · Accepted Answer

If you are the admin with the rights of SMS Read, you can see the list of SMS which are sent for your community.

Go to Message -> SMS

The SMS list is displayed like the image below. You can filter the SMS by Service, Unit Number.

Question 7

Security team not able to login in Visitor Management

Manvik · Accepted Answer

Security team need not to login again, if he has logged once in the Visitor Management App. Sometimes the security team has to login again due to:

New Device
Logout
New App installation

Facility Admin, having Change Password permission, of your society can reset the password of the Security login in the Visitor App. Refer: https://factech.ai/blog/ufaqs/how-to-change-the-password-of-facility-team-user/

Question 8

How to change the login password of Facility Team?

Manvik · Accepted Answer

Many times there is a need to change the password of the facility team. Admin, having Change Password Permission can reset the password of any user.

Open the change password UI from Customer-> Change Password.
Start typing the name/phone no of the user for which password to be changed and then type a new password. The system will automatically send SMS on User phone number and email with new password.

Note:- User can set her own password after login and going to Profile (Top Right Face Icon ->Profile)-> Change Password

Question 9

How to get started with bill generation?

Manvik · Accepted Answer

What is billing?

Also called invoicing, billing is the process of requesting payment from a customer, by generating an invoice to recover the money resulted from the service or sale.

Key Consideration before Starting with Billing

Before getting into the details of steps of bill generation, User has to decide on below points:

Bill Plan: You need to generate a single bill or need to generate different bills for different groups. For example, you can decide if CAM, Electricity charges to be included in the same bill or there should be separate bills for Electricity & separate bills for CAM.
Tariffs: What are the different tariffs/ rates that will be applicable like – Grid Charge, DG Charge, Maintenance Charge, Delayed Payment Charges, etc.
Bill Cycle: What is the period of a bill. For example – start date, end date for a bill. Any cycle can also contain – Due Date, Payment consideration details, etc. so that users have better control and change as per the needs.

You have the flexibility to add and configure as many bill plans as you want. So if any user wants to generate CAM and Electricity Bills separately he can configure 2 bill plans say CAM, & Electricity for their commercial or residential properties. Similarly, charges also can also be configured as per your needs.

Mapping Customer(s) or Unit(s) to Bill Plan

Billing System gives users the flexibility to map a unit as and when required with a bill plan. The unit is billed for that bill plan only when that Unit is mapped to that bill plan. There are situations where Units are mapped to Electricity Bill only when the unit is occupied by some tenant. With few clicks billing admin can map/ unmap unit from a Bill Plan.

Go to Bill-> Billing Configuration

bill plan menu, bill type, society bill types

Click on User Mapping and then select a particular Bill Plan then Units to be mapped.

https://factech.ai/blog/ufaqs/how-to-add-tariff-for-bill-generation/ https://factech.ai/blog/ufaqs/how-to-add-new-bill-plan/

Question 12

How to configure payment conditions for bill plan?

Manvik · Accepted Answer

If there are more than one bill plans, sometimes there is need to add payment condition on the bill plan based on the other bill plan. For example, suppose you want that residents should recharge electricity meter only when, they have no outstanding dues in Maintenance. The steps to configure payment conditions for a bill plan are:

Go to Bill-> Billing Configuration

Click on Configurations

You can add below conditions for the Bill plan:

Minimum Amount
Maximum Amount
Decimal Places
Fixed Amount
Minimum Credit
Check the previous due amount of -- another bill plan
Remarks
Disable Edit Amount
Block payment before due date

Question 13

I am not able to view the new bill plan after login as billing admin?

Manvik · Accepted Answer

In iSocietyManager, you can allow a billing plan to be used only by a user or role. This especially becomes important in projects where different accountants or persons are responsible for maintenance, electricity, or ad-hoc bills. To map a role with a bill plan, follow below steps:

Go to Role-Groups-> Assign Bill Plan Permission

map bill plan to user, bill plan permission

Select the Bill Plan and then check the Roles which you want to give that bill plan permission

map bill plan to user, bill plan permission, user not able to see bill plan

Login as admin or refresh if you are already logged in. Now you should be able to see the new bill plan in your options.

Question 14

How to integrate your choice of payment gateway with Factech iBill?

Saleem Khan · Accepted Answer

You can use your choice of Payment Gateway for your Society or Commercial Complex Billing.

Contact your choice of payment gateway provider bank/company (Axis Bank, PayTM, ICICI bank, RazorPay etc.)
Sign an Agreement with your chosen payment gateway provider
Share technical detail with FacTech team - support@factech.co.in for integration.
If your choice of Payment Gateway already in the listing of Factech iBill, then you can configure it yourself from the Setup UI.

online payment gateway options in isocietymanager

Question 15

How to get Invoice Aging Report in iSocietyManager?

Manvik · Accepted Answer

An accounts receivable aging report is a record that shows the unpaid invoice balances along with the duration for which they’ve been outstanding. This report helps businesses identify invoices that are open and allows them to keep on top of slow-paying clients. In iSocietyManager, User with Read Permission of Bill Aging can get this report. The steps are:

Go to Bill -> Bill Aging Report

invoice aging report, accounts receivable aging report,

You will see the input fields for the Invoice Aging report. The different options are:
- Bill Plan: Choose the bill plan for which you want to get the Invoice aging report.
- Till Date: Date till which you want to get an outstanding age.
- No. of Days: How many days old account receivables you want to get. For example, if you choose 90 days then Units having dues older than 90 days will be shown.
- Aging Interval: What period of interval you want to distribute defaulters.
- Minimum Amount: The amount below which you want to ignore defaulters.

invoice aging report, defaulter list, how to get defaulter list for your society

For Example, if you will choose No of Days - 90 and interval 30 Days, aging report will have the below details.

Flat no

Display Flat no

Name

0 - 30 days

31 - 60 days

61 - 90 days

90+ days

Total

Question 16

How to personalise Visitor Form?

Manvik · Accepted Answer

iSocietyManager focuses on personalized experience to its users. Visitor Management System is used by many different types of clients. Whether it's society, office complex, corporate park, visitor management process vary. The details you capture for a visitor can vary from time to time. For example, In the COVID-19 pandemic there is a need of capturing temperature and mask. You can customize Visitor UI as per your need. The steps are:

Login with Admin with permission of customizing Visitor and go to Settings -> Set Up -> Visitor

visitor management system, personalized visitor management system, personalised visitor managment system, customise visitor management system

Click on Guard Visit Form, then you can select or add fields as per your choice and requirement.

Using the above UI you can

- Move any field from hidden to Selected one
- Hide any selected field
- Add a new field from Create Field.
You can add conditions at the field level. Click on Field Level Menu as in the below image.

You can do below options at field level

- Mark as Required
- Mark Searchable -- In Case you want to auto-populate the fields
- Hide field
- Add Precondition - If you want to show this field if on the basis of Visit Purpose selection
- Add Length - Want to have characters allowed at field level

https://factech.ai/blog/ufaqs/how-to-add-or-edit-purpose-in-visitor-form-in-isocietymanager/

Question 17

How to add or edit purpose in Visitor Form?

Manvik · Accepted Answer

You can add or modify the purpose options in Visitor Guard Management App.

Go to Settings -> Set Up -> Visitor

Chose Guard or Self Registration form, for which you want to add purpose. Then select Add Purpose option against Purpose field.

Question 18

How to see all admin users in iSocietyManager?

Manvik · Accepted Answer

iSocietyManager is a role-based System. If you have admin rights to create users and roles for your site, you can create new admin login in the System.

To view the existing admin or facility Users. Go to Role Groups -> View Facility Users

no user found, not able to login, add new admin

The list of all admin user will be displayed

[select-faq faq_id='1436'] [select-faq faq_id='1443']

Question 19

How to Add new Admin User?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can create new admin login in the System.

To view the existing admin or facility Users. Go to Settings -> List of Role

add view roles in factech facility management system

In the below UI Click on Staff Tab - to view all Staffs. Then click on Admin to see the list of admins. Refer How to add new role?

add new role in facility management software factech

The list of all admin users will be displayed

If you don't find the name in the list you can click Add New Admin button. Enter the details in the screen shown:

Login Id will be Mobile No or Email entered while adding new Admin User.

Note: Email Id is recommended as support tickets and other communication will be through this email.

- You can choose the role you want to map to the new User.
- If the same login id is already used in other roles - say, Complaint Supervisor, etc., then check Allow duplicate number?
The new login person can use OTP, or if you want to set specific password, you can use Change Admin password

https://factech.ai/blog/ufaqs/how-to-add-new-role/ https://factech.ai/blog/ufaqs/how-to-assign-permission-to-role/

Question 20

How to disable admin login in iSocietyManager?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can enable or disable new admin login in the System.

To view the existing admin or facility Users. Go to Role Groups -> View Facility Users

The list of all admin user will be displayed

Click on disable against the admin User which you want to disable.

[select-faq faq_id='1436']

Question 21

How to Add new Admin User?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can create new admin login in the System.

To view the existing admin or facility Users. Go to Settings -> List of Role

In the below UI Click on Staff Tab - to view all Staffs. Then click on Admin to see the list of admins. Refer How to add new role?

The list of all admin users will be displayed

If you don't find the name in the list you can click Add New Admin button. Enter the details in the screen shown:

Login Id will be Mobile No or Email entered while adding new Admin User.

Note: Email Id is recommended as support tickets and other communication will be through this email.

- You can choose the role you want to map to the new User.
- If the same login id is already used in other roles - say, Complaint Supervisor, etc., then check Allow duplicate number?
The new login person can use OTP, or if you want to set specific password, you can use Change Admin password

https://factech.ai/blog/ufaqs/how-to-add-new-role/ https://factech.ai/blog/ufaqs/how-to-assign-permission-to-role/

Question 22

How to Add new Admin User?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can create new admin login in the System.

To view the existing admin or facility Users. Go to Settings -> List of Role

In the below UI Click on Staff Tab - to view all Staffs. Then click on Admin to see the list of admins. Refer How to add new role?

The list of all admin users will be displayed

If you don't find the name in the list you can click Add New Admin button. Enter the details in the screen shown:

Login Id will be Mobile No or Email entered while adding new Admin User.

Note: Email Id is recommended as support tickets and other communication will be through this email.

- You can choose the role you want to map to the new User.
- If the same login id is already used in other roles - say, Complaint Supervisor, etc., then check Allow duplicate number?
The new login person can use OTP, or if you want to set specific password, you can use Change Admin password

https://factech.ai/blog/ufaqs/how-to-add-new-role/ https://factech.ai/blog/ufaqs/how-to-assign-permission-to-role/

Question 23

How to disable admin login in iSocietyManager?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can enable or disable new admin login in the System.

To view the existing admin or facility Users. Go to Role Groups -> View Facility Users

The list of all admin user will be displayed

Click on disable against the admin User which you want to disable.

[select-faq faq_id='1436']

Question 24

How to Add new Admin User?

Manvik · Accepted Answer

If you have admin rights to create users and roles for your site, you can create new admin login in the System.

To view the existing admin or facility Users. Go to Settings -> List of Role

In the below UI Click on Staff Tab - to view all Staffs. Then click on Admin to see the list of admins. Refer How to add new role?

The list of all admin users will be displayed

If you don't find the name in the list you can click Add New Admin button. Enter the details in the screen shown:

Login Id will be Mobile No or Email entered while adding new Admin User.

Note: Email Id is recommended as support tickets and other communication will be through this email.

- You can choose the role you want to map to the new User.
- If the same login id is already used in other roles - say, Complaint Supervisor, etc., then check Allow duplicate number?
The new login person can use OTP, or if you want to set specific password, you can use Change Admin password

https://factech.ai/blog/ufaqs/how-to-add-new-role/ https://factech.ai/blog/ufaqs/how-to-assign-permission-to-role/

Survey & Polling FAQ

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