Simplifying Facilities...
customer app related faq
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any customer logs a complaint, a Code is generated, which is visible to the Customer only. When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status. You have
How to add staff and supervisor Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add new staff or supervisor Go to Setting-> List of Role You can search List of Role under User & Control Then select the Staff option then Add New Staff Option
Factech has a very comprehensive helpdesk or complaint management system. As CRM or help desk manager, you have to decide how you want to handle the service requests of the customers. What data require to start the complaint Management? The decisions you need to make are: Raise Complaint with QR Codes: Raise complaint by simple