How to Refund a Payment in Factech
The Reverse Payment (Refund) feature allows an admin user to refund a payment that has already been made and recorded in the system. The refund can be full or partial and is applicable only to payments.
When a refund is initiated:
The system prompts the user to enter a Refund Date and Refund Reason, similar to the cheque bounce process.
The refund is reflected in the Ledger, Search Payment, and Payment Report, clearly tagged as “Refund”.
Refund data is also available for Excel export.
Steps to Reverse a Payment
Log in with payment update permission.
Navigate to Payments→ Search Payment/Receipt.
Select Unit N0. and Bill Plan, then click Search.
From the Action menu, click Refund for the selected payment.
Enter refund details:
Refund Reason: Select a reason from the dropdown (mandatory). Add remarks if needed.
Refund Date: Must be the last bill date or later.
Refund Amount
Full Refund: Default amount equals original payment (cannot exceed it).
Partial Refund: Edit the amount to less than the original payment.
Want to notify ? : Uncheck if email notification is not required.
Click Refund to complete the process.
The refund is automatically reflected in the Payment Report with a “Refund” tag and updated in the Unit Ledger.
