Simplifying Facilities...
Equipment breakdown is a real pain in the neck causing significant economic losses and operational delays at your facility. It could be a mechanical, electrical or pneumatic breakdown which could be anticipated or completely unforeseen. As a facility manager, your aim should be to manage the aftermath and mitigate the impact as much as possible.
The cornerstone of any successful business is the quality of its customer service. Over the years, it has gained strategic importance and is more proactive. Customer loyalty and your business growth go hand in hand. To help you with this, we have compiled a list of helpdesk management best practices here. Let’s explore the different
What is a Helpdesk? A Helpdesk or service desk is a one-stop point of contact that provides centralized information and support management service to handle a company’s internal or external queries. A helpdesk software solution enables the companies to resolve customer grievances faster and efficiently by simply automating the complaint resolution process with the ticket management system.