{"id":9660,"date":"2024-10-25T09:47:20","date_gmt":"2024-10-25T04:17:20","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&p=9660"},"modified":"2024-10-25T09:50:03","modified_gmt":"2024-10-25T04:20:03","slug":"how-to-configure-complaint-reopen-alert-email","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-reopen-alert-email\/","title":{"rendered":"How to configure complaint reopen alert Email"},"content":{"rendered":"
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Previously we didn’t have complaint reopen alert feature in FacTech system but now we can configure it. For this, we need to follow these steps.<\/p>\n

\"\"<\/p>\n

Step 1:<\/p>\n

Login to the FacTech system then Asset & PPM >> Settings >> Site Settings<\/p>\n

Here we need to enable the “Enable Reopen Complaint” option and add the email address in the “Send Reopen\u00a0 Email”\u00a0 box for alerts.<\/p>\n

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We can add multiple email addresses for alerts, separated by commas. After that, we need to click the “Save” button. After saving these settings, we will receive email alerts whenever we re-open a complaint, in such a way:<\/p>\n

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A How to configure complaint reopen alert Email Previously we didn’t have complaint reopen alert feature in FacTech system but now we can configure it. For this, we need to follow these steps. Step 1: Login to the FacTech system then Asset & PPM >> Settings >> Site Settings Here we need to enable the<\/p>\n","protected":false},"author":21,"featured_media":9661,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[458,257,1895],"ufaq-tag":[1664,2514,192,900,3444],"ufaq_folder":[],"class_list":["post-9660","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-complaint-management","ufaq-category-email","ufaq-category-help-desk","ufaq-tag-closing-of-complaint","ufaq-tag-complain-management","ufaq-tag-complaint","ufaq-tag-complaint-reopen","ufaq-tag-how-to-configure-complaint-reopen-alert-email"],"aioseo_notices":[],"yoast_head":"\nHow to configure complaint reopen alert Email - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-configure-complaint-reopen-alert-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to configure complaint reopen alert Email - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to configure complaint reopen alert Email Previously we didn’t have complaint reopen alert feature in FacTech system but now we can configure it. 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