{"id":6769,"date":"2023-07-18T12:50:58","date_gmt":"2023-07-18T07:20:58","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&p=6769"},"modified":"2023-07-18T12:50:58","modified_gmt":"2023-07-18T07:20:58","slug":"how-to-enable-auto-assign-feature-in-complaint-management","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-enable-auto-assign-feature-in-complaint-management\/","title":{"rendered":"How to enable Auto Assign Feature in Complaint Management?"},"content":{"rendered":"
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\n\t\t\t\tHow to enable Auto Assign Feature in Complaint Management?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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What is Auto Assignment of Complaint?<\/h2>\n

When a complaint is raised, if the complaint get automatically assigned to the technician ( ground staff- who is expected to work o the complaint) is Auto Assignment. Assignment of the complaint happen without any manual intervention.<\/p>\n

What are options in Auto Assignment?<\/h2>\n

User can choose any of the 2 strategies for auto assign:<\/p>\n

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  1. Technician Login: Complaint to be assigned to any of the staff who are currently logged into the system – through mobile App<\/li>\n
  2. Attendance Based: Complaint to be assigned to any of the staff who are present today. This requires – attendance integration or Manager can mark staffs who are not present currently. This is default strategy.<\/li>\n<\/ol>\n

    To select the appropriate strategy:<\/p>\n

    Go to Setting-> Site Setting -> Complaint -> Auto Assign<\/p>\n

    \"Auto<\/a><\/p>\n