{"id":5928,"date":"2023-03-20T11:57:34","date_gmt":"2023-03-20T06:27:34","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&p=5928"},"modified":"2023-08-09T17:27:16","modified_gmt":"2023-08-09T11:57:16","slug":"what-is-feedback-system-and-complain-managementopen-to-all-with-single-qr-code","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/what-is-feedback-system-and-complain-managementopen-to-all-with-single-qr-code\/","title":{"rendered":"How to use Feedback System and Complain Management(Open to all) with single QR Code?"},"content":{"rendered":"
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\n\t\t\t\tHow to use Feedback System and Complain Management(Open to all) with single QR Code?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Now a user\/client can raise a complaint without registering him\/her in Factech software.<\/p>\n

An admin need to do some small configuration to activate this.<\/p>\n

Step 1. Add an Asset(or location) in Asset & PPM. Check the link below-<\/h1>\n

How to add Asset-<\/h2>\n

https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-asset-manually-in-kaizen\/<\/a><\/p>\n

Step 2. Click on accessibility.<\/h1>\n

\"How<\/p>\n

Step 3. Give permission like Survey, complaint, etc, and then click on the save button.<\/h1>\n

\"Enable<\/p>\n

Now QR code is ready to use.<\/p>\n

How to print QR codes-<\/h2>\n

https:\/\/factech.ai\/blog\/ufaqs\/how-to-print-qr-code-in-asset-management\/<\/a><\/p>\n

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HOW A USER\/CLIENT\/CUSTOMER CAN USE THESE QR CODES FOR SURVEYS OR COMPLAINTS-<\/strong><\/h1>\n

Step 1-Scan the QR Code with the help of Google Lens or any other third-party scanner.<\/h2>\n

Step 2-After scanning, click on the complaint part.<\/h2>\n

\"Tenant<\/p>\n

Step 3 Enter your mobile number and request an OTP.<\/h2>\n

\"Employee<\/p>\n

Step 4- Now click on the + option to log a new complaint.<\/h2>\n

\"visitor<\/p>\n

Step 5- Fill the nature, sub-nature, and description of the complaint. Also, add an image if you want.<\/h2>\n

\"Select<\/p>\n

Step 6- Verify or Check latest status<\/h2>\n

Now your complaint has been registered successfully. You can check the update after scanning there same QR code again or directly from the web browser. Also, a person will receive an SMS notification for the complaint(configurable by the admin).<\/p>\n

\"User<\/p>\n

<\/h1>\n

User logging complaint & Feedback\u00a0 through QR Code video<\/strong><\/h1>\n