{"id":4074,"date":"2021-10-05T11:01:35","date_gmt":"2021-10-05T05:31:35","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&#038;p=4074"},"modified":"2024-07-29T14:35:02","modified_gmt":"2024-07-29T09:05:02","slug":"what-are-different-reports-in-complaint-or-helpdesk","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/","title":{"rendered":"What are different reports in Complaint or Helpdesk?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/4074' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-4074-Q4tj2KOlzt' data-post_id='4074'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat are different reports in Complaint or Helpdesk?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions.<\/p>\n<h1>1. Complaint Analytics on Dashboard<\/h1>\n<p>You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. By default, all categories are shown but you can select the category for which you want to analyze. The trend covers below:<\/p>\n<h4>Complaint Tickets Summary<\/h4>\n<ul>\n<li><span style=\"font-size: 14pt\">Open Complaints<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Overdue Complaints<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Average Response Time<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Total Complaints<\/span><\/li>\n<\/ul>\n<h4>Complaint Trend Analysis during the selected period<\/h4>\n<ul>\n<li><span style=\"font-size: 14pt\">Open<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Closed<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Overdue<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-ticket-analytics-facility-management\/\" rel=\"attachment wp-att-4075\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4075\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-ticket-analytics-facility-management.png\" alt=\"how your helpdesk system is doing, get analytics about open complaint tickets, closed, over due, response time. Category wise complaint sla\" width=\"435\" height=\"381\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-ticket-analytics-facility-management.png 435w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-ticket-analytics-facility-management-300x263.png 300w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/><\/a><\/p>\n<h1>2. Complaint Aging Distribution<\/h1>\n<p>Analyze no of complaints in different age ( Hours)\u00a0 brackets<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-age-distribution\/\" rel=\"attachment wp-att-4077\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4077\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-age-distribution.png\" alt=\"Complaint aging analysis, what is different tickets age\" width=\"429\" height=\"294\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-age-distribution.png 429w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-age-distribution-300x206.png 300w\" sizes=\"auto, (max-width: 429px) 100vw, 429px\" \/><\/a><\/p>\n<h1>3. Complaint Escalation Level Analysis<\/h1>\n<p>How many tickets are escalated to different escalation level<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-escalation-analytics\/\" rel=\"attachment wp-att-4078\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4078\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-escalation-analytics.png\" alt=\"complaint helpdesk tickets esclation level analysis\" width=\"426\" height=\"289\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-escalation-analytics.png 426w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-escalation-analytics-300x204.png 300w\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" \/><\/a><\/p>\n<h1>4. Complaint Status wise detail Report<\/h1>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-date-wise-summary-report\/\" rel=\"attachment wp-att-4082\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4082\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report.png\" alt=\"date wise ticket status open, closed on hold, reopen\" width=\"1331\" height=\"528\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report.png 1331w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report-300x119.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report-1024x406.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report-768x305.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-date-wise-summary-report-850x337.png 850w\" sizes=\"auto, (max-width: 1331px) 100vw, 1331px\" \/><\/a><\/p>\n<h1>5. Complaint Custom Report &#8211; Filter as per your choice<\/h1>\n<p>Go to Complaint-&gt;Reports-&gt;Custom Report. Click on export to export excel sheet containing complaint details.<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-custom-report\/\" rel=\"attachment wp-att-4081\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4081\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report.png\" alt=\"complaint custom report, get full control on your complaint MIS\" width=\"1249\" height=\"387\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report.png 1249w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report-300x93.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report-1024x317.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report-768x238.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-custom-report-850x263.png 850w\" sizes=\"auto, (max-width: 1249px) 100vw, 1249px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h1>6. Complaint Category Wise Summary between 2 dates<\/h1>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-category-wise-period-report\/\" rel=\"attachment wp-att-4080\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4080\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report.png\" alt=\"get complaint summary category wise between 2 dates\" width=\"1321\" height=\"488\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report.png 1321w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report-300x111.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report-1024x378.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report-768x284.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-category-wise-period-report-850x314.png 850w\" sizes=\"auto, (max-width: 1321px) 100vw, 1321px\" \/><\/a><\/p>\n<h1>7. Complaint Staff Performance Summary<\/h1>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-staff-wise-period-report\/\" rel=\"attachment wp-att-4079\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4079\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report.png\" alt=\"Helpdesk complaint staff performance report\" width=\"1324\" height=\"421\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report.png 1324w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report-300x95.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report-1024x326.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report-768x244.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/10\/complaint-staff-wise-period-report-850x270.png 850w\" sizes=\"auto, (max-width: 1324px) 100vw, 1324px\" \/><\/a><\/p>\n<h1>8. Complaint Staff &#8211; Category Wise Distribution<\/h1>\n<p><a href=\"https:\/\/factech.ai\/blog\/who-follow-up-for-complaints-customer-or-facility\/complaint_staff\/\" rel=\"attachment wp-att-853\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-853\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/01\/Complaint_Staff.png\" alt=\"Allocation of Technicians and Staffs for Complaint Management\" width=\"720\" height=\"872\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/01\/Complaint_Staff.png 720w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/01\/Complaint_Staff-248x300.png 248w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Leave a Reply <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/blog\/wp-json\/wp\/v2\/ufaq\/4074#respond\" style=\"display:none;\">Cancel reply<\/a><\/small><\/h3><p class=\"must-log-in\">You must be <a href=\"https:\/\/factech.ai\/blog\/wp-login.php?redirect_to=https%3A%2F%2Ffactech.ai%2Fblog%2Fufaqs%2Fwhat-are-different-reports-in-complaint-or-helpdesk%2F\">logged in<\/a> to post a comment.<\/p>\t<\/div><!-- #respond -->\n\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A What are different reports in Complaint or Helpdesk? Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions. 1. Complaint Analytics on Dashboard You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. By default, all categories are shown but you can select the category<\/p>\n","protected":false},"author":4,"featured_media":4075,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[190,458,1895,1894,330],"ufaq-tag":[1898,1903,1899,1897,1896,1902,1900,1901],"ufaq_folder":[],"class_list":["post-4074","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-complaint-grievances","ufaq-category-complaint-management","ufaq-category-help-desk","ufaq-category-mis","ufaq-category-report","ufaq-tag-category-wise-complaint-distribution","ufaq-tag-complaint-analytics-and-trends","ufaq-tag-complaint-sla-report","ufaq-tag-complaint-staff-performance-report","ufaq-tag-factech-complaint-reports","ufaq-tag-helpdesk-insights-and-mis","ufaq-tag-how-is-your-helpdesk-team-working","ufaq-tag-what-is-performance-of-your-ticketing-system"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What are different reports in Complaint or Helpdesk? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are different reports in Complaint or Helpdesk? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A What are different reports in Complaint or Helpdesk? Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions. 1. Complaint Analytics on Dashboard You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. By default, all categories are shown but you can select the category\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factech.ai\/blog\/\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"Facility Technology\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/greatfactech\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-29T09:05:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2021\/10\/complaint-ticket-analytics-facility-management.png\" \/>\n\t<meta property=\"og:image:width\" content=\"435\" \/>\n\t<meta property=\"og:image:height\" content=\"381\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@iSocietyManager\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/\",\"name\":\"What are different reports in Complaint or Helpdesk? - Facility Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/factech.ai\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/complaint-ticket-analytics-facility-management.png\",\"datePublished\":\"2021-10-05T05:31:35+00:00\",\"dateModified\":\"2024-07-29T09:05:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/what-are-different-reports-in-complaint-or-helpdesk\\\/#primaryimage\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/complaint-ticket-analytics-facility-management.png\",\"contentUrl\":\"https:\\\/\\\/factech.ai\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/10\\\/complaint-ticket-analytics-facility-management.png\",\"width\":435,\"height\":381,\"caption\":\"how your helpdesk system is doing, get analytics about open complaint tickets, closed, over due, response time. 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Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions. 1. Complaint Analytics on Dashboard You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. 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