{"id":3598,"date":"2021-07-14T18:22:12","date_gmt":"2021-07-14T12:52:12","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&#038;p=3598"},"modified":"2021-07-14T18:22:12","modified_gmt":"2021-07-14T12:52:12","slug":"how-to-configure-complaint-escalation","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/","title":{"rendered":"How to configure complaint escalation?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/3598' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-3598-E46BcjCdL2' data-post_id='3598'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to configure complaint escalation?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>In admin portal for the complain, we can customize the escalation matrix. iSocietyManager will automatically notify the escalated complaint with the duration for which it is customized. To configure the escalation matrix, we have to follow the given steps below :-<\/p>\n<ul>\n<li>Click on Complaint &gt; Complaint Escalation.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3600 aligncenter\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms.png\" alt=\"\" width=\"220\" height=\"314\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms.png 220w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-210x300.png 210w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/><\/p>\n<ul>\n<li>Now fill the required details like Name for the escalation, hours after which the complaint should be notified to the escalated person, email and phone numbers on which the email and SMS will be sent. Once added click on Add button<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3602 aligncenter\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2.png\" alt=\"\" width=\"1323\" height=\"467\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2.png 1323w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2-300x106.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2-1024x361.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2-768x271.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/07\/cms-2-850x300.png 850w\" sizes=\"auto, (max-width: 1323px) 100vw, 1323px\" \/><\/p>\n<p>Note* Hours will be greater from the previous escalation level if already defined.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Leave a Reply <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/blog\/wp-json\/wp\/v2\/ufaq\/3598#respond\" style=\"display:none;\">Cancel reply<\/a><\/small><\/h3><p class=\"must-log-in\">You must be <a href=\"https:\/\/factech.ai\/blog\/wp-login.php?redirect_to=https%3A%2F%2Ffactech.ai%2Fblog%2Fufaqs%2Fhow-to-configure-complaint-escalation%2F\">logged in<\/a> to post a comment.<\/p>\t<\/div><!-- #respond -->\n\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to configure complaint escalation? In admin portal for the complain, we can customize the escalation matrix. iSocietyManager will automatically notify the escalated complaint with the duration for which it is customized. To configure the escalation matrix, we have to follow the given steps below :- Click on Complaint &gt; Complaint Escalation. Now fill<\/p>\n","protected":false},"author":11,"featured_media":3600,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[],"ufaq-tag":[1638,474,1640,1639],"ufaq_folder":[],"class_list":["post-3598","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-tag-configuration-escalation-matrix","ufaq-tag-escalation-matrix","ufaq-tag-service-level-matrix","ufaq-tag-sla"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to configure complaint escalation? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-configure-complaint-escalation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to configure complaint escalation? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to configure complaint escalation? 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