{"id":2016,"date":"2020-08-25T11:47:01","date_gmt":"2020-08-25T06:17:01","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?post_type=ufaq&#038;p=2016"},"modified":"2020-08-25T14:48:40","modified_gmt":"2020-08-25T09:18:40","slug":"how-to-enable-reopen-complaint-feature","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-enable-reopen-complaint-feature\/","title":{"rendered":"How to enable reopen complaint feature?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/2016' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-2016-gWWKExfisw' data-post_id='2016'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-enable-reopen-complaint-feature\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to enable reopen complaint feature?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>iSocietyManager has the\u00a0 &#8220;Reopen&#8221;\u00a0 feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature:<\/p>\n<ul>\n<li>Click on &#8220;Setting&#8221; Menu then click on &#8220;Society Settings&#8221;.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-2017 aligncenter\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/08\/Untitled-8.png\" alt=\"\" width=\"303\" height=\"555\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/Untitled-8.png 303w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/Untitled-8-164x300.png 164w\" sizes=\"auto, (max-width: 303px) 100vw, 303px\" \/><\/p>\n<ul>\n<li>Now in Complaint tab check the reopen button to enable the features then after click on Submit.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-2018 aligncenter\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/08\/Untitled-9.png\" alt=\"\" width=\"467\" height=\"527\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/Untitled-9.png 467w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/Untitled-9-266x300.png 266w\" sizes=\"auto, (max-width: 467px) 100vw, 467px\" \/><\/p>\n<ul>\n<li>Once the feature is enabled then the user can reopen the existing complaint.<\/li>\n<li>You can also define the <em><strong>complaint reopening hours<\/strong><\/em> by putting number of hours in &#8220;Restrict Reopen Closed complaint&#8221;.<\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-enable-reopen-complaint-feature\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Leave a Reply <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/blog\/wp-json\/wp\/v2\/ufaq\/2016#respond\" style=\"display:none;\">Cancel reply<\/a><\/small><\/h3><p class=\"must-log-in\">You must be <a href=\"https:\/\/factech.ai\/blog\/wp-login.php?redirect_to=https%3A%2F%2Ffactech.ai%2Fblog%2Fufaqs%2Fhow-to-enable-reopen-complaint-feature%2F\">logged in<\/a> to post a comment.<\/p>\t<\/div><!-- #respond -->\n\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to enable reopen complaint feature? iSocietyManager has the\u00a0 &#8220;Reopen&#8221;\u00a0 feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on &#8220;Setting&#8221; Menu then click on &#8220;Society Settings&#8221;. Now in Complaint tab<\/p>\n","protected":false},"author":11,"featured_media":2017,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[190,458],"ufaq-tag":[896,900,893,901,899,894,897,898,895,902],"ufaq_folder":[],"class_list":["post-2016","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-complaint-grievances","ufaq-category-complaint-management","ufaq-tag-cant-reopen-complaint","ufaq-tag-complaint-reopen","ufaq-tag-enabling-complaint-reopen","ufaq-tag-how-to-allow-residents-to-reopen-complaint","ufaq-tag-how-to-configure-hours-for-complaint-reopen","ufaq-tag-how-to-enable-reopen-feature","ufaq-tag-i-cant-reopen-complaint","ufaq-tag-number-of-hours-of-complaint","ufaq-tag-reopen-feature","ufaq-tag-residents-tenants-not-able-to-reopen-the-complaint"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to enable reopen complaint feature? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-enable-reopen-complaint-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to enable reopen complaint feature? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to enable reopen complaint feature? iSocietyManager has the\u00a0 &#8220;Reopen&#8221;\u00a0 feature in the Complaint that allow user to reopen the closed complaint. 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