{"id":1776,"date":"2020-08-10T16:36:46","date_gmt":"2020-08-10T11:06:46","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?post_type=ufaq&#038;p=1776"},"modified":"2020-08-10T16:36:46","modified_gmt":"2020-08-10T11:06:46","slug":"how-to-raise-support-ticket-in-isocietymanager","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-raise-support-ticket-in-isocietymanager\/","title":{"rendered":"How to raise support ticket in iSocietyManager?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/1776' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-1776-ickpHExk3c' data-post_id='1776'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-raise-support-ticket-in-isocietymanager\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to raise support ticket in iSocietyManager?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Our intent is to provide the services and system to fulfill your need. But sometimes there is query or support need. As a user, you can raise any helpdesk or support ticket.<\/p>\n<p>The steps are:<\/p>\n<ul>\n<li>Login in iSocietyManager with Facility Admin user id. Click on Log Ticket Icon in the header bar.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1778\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/08\/support-ticket.png\" alt=\"log support ticket, log help desk ticket\" width=\"1335\" height=\"472\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/support-ticket.png 1335w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/support-ticket-300x106.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/support-ticket-1024x362.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/support-ticket-768x272.png 768w\" sizes=\"auto, (max-width: 1335px) 100vw, 1335px\" \/><\/p>\n<ul>\n<li>Select the category of support or help required and then subcategory of that. Add the description.\n<ul>\n<li>You will get an auto-email on the communication detail.<\/li>\n<li>You can add\/edit communication details for your site.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1777\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/08\/log-helpdesk-ticket.png\" alt=\"log support ticket, log helpdesk ticket\" width=\"902\" height=\"504\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/log-helpdesk-ticket.png 902w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/log-helpdesk-ticket-300x168.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/08\/log-helpdesk-ticket-768x429.png 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-raise-support-ticket-in-isocietymanager\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Leave a Reply <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/blog\/wp-json\/wp\/v2\/ufaq\/1776#respond\" style=\"display:none;\">Cancel reply<\/a><\/small><\/h3><p class=\"must-log-in\">You must be <a href=\"https:\/\/factech.ai\/blog\/wp-login.php?redirect_to=https%3A%2F%2Ffactech.ai%2Fblog%2Fufaqs%2Fhow-to-raise-support-ticket-in-isocietymanager%2F\">logged in<\/a> to post a comment.<\/p>\t<\/div><!-- #respond -->\n\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to raise support ticket in iSocietyManager? Our intent is to provide the services and system to fulfill your need. But sometimes there is query or support need. As a user, you can raise any helpdesk or support ticket. The steps are: Login in iSocietyManager with Facility Admin user id. Click on Log Ticket<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[380,168],"ufaq-tag":[729,724,723,725,727,728,730,726],"ufaq_folder":[],"class_list":["post-1776","ufaq","type-ufaq","status-publish","hentry","ufaq-category-society-management-software","ufaq-category-user-management","ufaq-tag-crm","ufaq-tag-how-to-access-help-desk-in-isociety","ufaq-tag-how-to-log-issue-on-isociety","ufaq-tag-how-to-raise-helpdesk-ticket","ufaq-tag-isociety-helpdesk","ufaq-tag-isociety-manager-customer-support","ufaq-tag-self-service","ufaq-tag-support-at-isociety-manager"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to raise support ticket in iSocietyManager? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-raise-support-ticket-in-isocietymanager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to raise support ticket in iSocietyManager? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to raise support ticket in iSocietyManager? 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