{"id":1545,"date":"2020-07-26T21:50:48","date_gmt":"2020-07-26T16:20:48","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?post_type=ufaq&#038;p=1545"},"modified":"2025-06-28T12:00:52","modified_gmt":"2025-06-28T06:30:52","slug":"how-to-add-staff-and-supervisor-for-complaint","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-staff-and-supervisor-for-complaint\/","title":{"rendered":"How to add staff and supervisor for complaint?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/1545' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-1545-33L8pgDBZK' data-post_id='1545'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-staff-and-supervisor-for-complaint\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to add staff and supervisor for complaint?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>How to add staff and supervisor<\/strong><\/p>\n<p>Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add new staff or supervisor<\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">Go to Setting-&gt; List of Role<\/span><\/li>\n<\/ul>\n<p>You can search List of Role under User &amp; Control<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-add-staff\/\" rel=\"attachment wp-att-3325\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3325 size-large\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-1024x478.png\" alt=\"add complaint staff society manager\" width=\"1024\" height=\"478\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-1024x478.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-300x140.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-768x358.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-850x396.png 850w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff.png 1162w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>Then select the Staff option then Add New Staff Option<\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/complaint-add-staff-2\/\" rel=\"attachment wp-att-3324\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3324 size-large\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2-1024x457.png\" alt=\"add complaint staff\" width=\"1024\" height=\"457\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2-1024x457.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2-300x134.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2-768x343.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2-850x380.png 850w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/06\/complaint-add-staff-2.png 1341w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Add the details of staff like name, number, working hours, etc. Below detail is important\n<ul>\n<li><span style=\"font-size: 14pt\">Mobile &#8211; SMS will be sent on this number whenever a complaint will be assigned to the staff.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Staff Role &#8211; Supervisor or ground staff<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Supervisor &#8211; In case role is Ground Staff<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Employment Status &#8211; It should be employed so that staff is active in the System<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Working Cluster &#8211; The block\/cluster whose complaint can be assigned to the staff<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Duty Start\/ End Time &#8211; Complaints will be assigned only between these timings.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1536\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/07\/add-complaint-staff.png\" alt=\"complaint staff management, service request staff\" width=\"1101\" height=\"409\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/add-complaint-staff.png 1101w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/add-complaint-staff-300x111.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/add-complaint-staff-1024x380.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/add-complaint-staff-768x285.png 768w\" sizes=\"auto, (max-width: 1101px) 100vw, 1101px\" \/><strong>How to remove\/ terminate staff<\/strong><\/p>\n<p>By following these steps, you can effectively remove or terminate a staff member and configure their status accordingly<\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">Go to Setting-&gt; List of Role-&gt; List of Role under User &amp; Control<\/span><\/li>\n<\/ul>\n<p>Search for the specific staff member using criteria like Name, Type, Phone No, or alphabet A to Z. Once you locate the staff member, click on the Edit option.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-7693\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name.png\" alt=\"\" width=\"1254\" height=\"349\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name.png 1254w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name-200x56.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name-512x142.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name-768x214.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Search_Staff_by_Name-850x237.png 850w\" sizes=\"auto, (max-width: 1254px) 100vw, 1254px\" \/><\/p>\n<p>In the editing window, change the status to your desired option (e.g., terminated, suspended, or service end.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-7694\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated.png\" alt=\"\" width=\"1095\" height=\"386\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated.png 1095w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated-200x71.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated-512x180.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated-768x271.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2023\/12\/Staff_terminated-850x300.png 850w\" sizes=\"auto, (max-width: 1095px) 100vw, 1095px\" \/><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-staff-and-supervisor-for-complaint\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Leave a Reply <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/blog\/wp-json\/wp\/v2\/ufaq\/1545#respond\" style=\"display:none;\">Cancel reply<\/a><\/small><\/h3><p class=\"must-log-in\">You must be <a href=\"https:\/\/factech.ai\/blog\/wp-login.php?redirect_to=https%3A%2F%2Ffactech.ai%2Fblog%2Fufaqs%2Fhow-to-add-staff-and-supervisor-for-complaint%2F\">logged in<\/a> to post a comment.<\/p>\t<\/div><!-- #respond -->\n\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to add staff and supervisor for complaint? How to add staff and supervisor Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add new staff or supervisor Go to Setting-&gt; List of Role You can search List of Role under User &amp; Control Then select<\/p>\n","protected":false},"author":4,"featured_media":3325,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[190,458],"ufaq-tag":[471,470,472],"ufaq_folder":[],"class_list":["post-1545","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-complaint-grievances","ufaq-category-complaint-management","ufaq-tag-add-new-complaint-staff","ufaq-tag-complaint-staff","ufaq-tag-service-request-staff"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to add staff and supervisor for complaint? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-add-staff-and-supervisor-for-complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to add staff and supervisor for complaint? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to add staff and supervisor for complaint? 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