{"id":1530,"date":"2020-07-26T21:34:49","date_gmt":"2020-07-26T16:04:49","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?post_type=ufaq&#038;p=1530"},"modified":"2021-11-22T12:45:15","modified_gmt":"2021-11-22T07:15:15","slug":"how-to-add-complaint-category","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-complaint-category\/","title":{"rendered":"How to add complaint category?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/1530' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-1530-q18XsEfZ5Z' data-post_id='1530'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-complaint-category\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to add complaint category?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-author-date'>\n\n\tPosted\n\tby\n<span class='ewd-ufaq-author'>\n\tManvik<\/span>\n\ton\n<span class='ewd-ufaq-date'>\n\tJuly 26, 2020<\/span>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>After login with complaint configuration permission, you can view and add categories and subcategories of complaints.<\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">Go to Complaint -&gt; Complaint Configuration<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1532\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/07\/complaint-configuration-menu.png\" alt=\"complaint configuration, complaint management system\" width=\"221\" height=\"423\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-configuration-menu.png 221w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-configuration-menu-157x300.png 157w\" sizes=\"auto, (max-width: 221px) 100vw, 221px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-size: 14pt\">In complaint configuration UI, you can add new nature, and sub nature of the complaints as per your requirements. You can:<\/span>\n<ul>\n<li><span style=\"font-size: 14pt\">Define the order of the Category i.e. in which order it&#8217;ll be displayed in the Customer Mobile App.<\/span><\/li>\n<li><span style=\"font-size: 14pt\">Add Not in Scope Category or Sub Category. For these categories &#8211; predefined messages will be shown to the customer when they will select the category to raise a new service request.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-1531\" src=\"https:\/\/blog.isocietymanager.com\/wp-content\/uploads\/2020\/07\/complaint-category.png\" alt=\"complaint nature, add complaint category\" width=\"1337\" height=\"484\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-category.png 1337w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-category-300x109.png 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-category-1024x371.png 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/07\/complaint-category-768x278.png 768w\" sizes=\"auto, (max-width: 1337px) 100vw, 1337px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-complaint-category\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to add complaint category? Posted by Manvik on July 26, 2020 After login with complaint configuration permission, you can view and add categories and subcategories of complaints. Go to Complaint -&gt; Complaint Configuration &nbsp; In complaint configuration UI, you can add new nature, and sub nature of the complaints as per your requirements.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","ufaq-category":[],"ufaq-tag":[464,466,469,467,468,465],"ufaq_folder":[],"class_list":["post-1530","ufaq","type-ufaq","status-publish","hentry","ufaq-tag-complaint-management","ufaq-tag-e-service","ufaq-tag-how-to-add-nature-of-service-request","ufaq-tag-how-to-add-new-nature-of-complaint","ufaq-tag-not-in-scope-complaint","ufaq-tag-service-management"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"After login with complaint configuration permission, you can view and add categories and subcategories of complaints. Go to Complaint -&gt; Complaint Configuration In complaint configuration UI, you can add new nature, and sub nature of the complaints as per your requirements. You can: Define the order of the Category i.e. in which order it&#039;ll\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Manvik\"\/>\n\t<meta name=\"google-site-verification\" content=\"bMY0XhozZ3CQEqu6lNXmavGiAJg74GXiXzj17fnZUy4\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-complaint-category\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Facility Technology - Simplifying Facilities...\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"How to add complaint category? - Facility Technology\" \/>\n\t\t<meta property=\"og:description\" content=\"After login with complaint configuration permission, you can view and add categories and subcategories of complaints. 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Posted by Manvik on July 26, 2020 After login with complaint configuration permission, you can view and add categories and subcategories of complaints. 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