{"id":1527,"date":"2020-07-26T20:58:58","date_gmt":"2020-07-26T15:28:58","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?post_type=ufaq&p=1527"},"modified":"2026-06-06T15:04:48","modified_gmt":"2026-06-06T09:34:48","slug":"how-to-get-started-with-complaint-management","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-get-started-with-complaint-management\/","title":{"rendered":"How to get started with Complaint \/ Helpdesk Management?"},"content":{"rendered":"
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\n\t\t\t\tHow to get started with Complaint \/ Helpdesk Management?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Factech has a very comprehensive helpdesk or complaint management system. As CRM or help desk manager, you have to decide how you want to handle the service requests of the customers.<\/p>\n

What data require to start the complaint Management?<\/a><\/h2>\n

The decisions you need to\u00a0 make are:<\/p>\n

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  • Raise Complaint with QR Codes<\/strong>: Raise complaint by simple scanning of QR Codes.\u00a0How to use Feedback System and Complain Management(Open to all) with single QR Code?<\/a><\/span><\/li>\n
  • 24*7 IVR Based Helpdesk<\/span><\/a>:\u00a0<\/span><\/strong>Do you want to have automated Interactive Voice Response Call for complaint handling.<\/span><\/li>\n
  • Nature and Sub Nature of Complaints:<\/strong> What are the different categories and subcategories of complaints. For Example –\u00a0 Electricity-> No Power Supply.<\/span><\/li>\n
  • Map Supervisor and Staff to Complaint:\u00a0<\/strong>Who will work on the respective category of the complaint and who will supervise the complaint.<\/span><\/li>\n
  • Escalation Level:\u00a0<\/strong>What are the different escalation levels in your organization? Do you want different escalation levels at the sub-nature level?<\/span><\/li>\n
  • Job Card or OTP:\u00a0<\/strong>Will you use a Job Card copy or will use OTP-based verification from the customers?<\/span><\/li>\n
  • Auto Assign:\u00a0<\/strong>You can choose the auto-assign feature in Complaint, where a complaint is automatically assigned to the staff as per the category.<\/span><\/li>\n
  • Custom Complaint Status:\u00a0<\/strong>You can add new complaint status in addition to the default ones. This is especially useful in special projects or new projects.<\/span><\/li>\n<\/ul>\n

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    How to add complaint category?<\/a><\/p><\/blockquote>\n