{"id":14969,"date":"2026-10-09T14:45:16","date_gmt":"2026-10-09T09:15:16","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&#038;p=14969"},"modified":"2026-10-09T15:32:55","modified_gmt":"2026-10-09T10:02:55","slug":"how-to-set-up-soft-services-escalation","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-set-up-soft-services-escalation\/","title":{"rendered":"How to Set Up Soft-Services Escalation"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/14969' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-14969-z3qZJF0Ant' data-post_id='14969'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-set-up-soft-services-escalation\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to Set Up Soft-Services Escalation\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><strong>Step 1:<\/strong> Log in to the <a href=\"https:\/\/factech.ai\/\">FacTech Admin Dashboard<\/a> using your credentials.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14971\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/1.png\" alt=\"\" width=\"3360\" height=\"1880\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 2:<\/strong> Click on <strong>Soft Services<\/strong>.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14972\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/2.png\" alt=\"\" width=\"3360\" height=\"1878\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 3:<\/strong> In the newly opened tab, click on <strong>Setup<\/strong> in the left-hand panel.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14973\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/3.png\" alt=\"\" width=\"3360\" height=\"1880\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 4:<\/strong> Click on the <strong>HK Escalation<\/strong> button.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14974\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/4.png\" alt=\"\" width=\"3360\" height=\"1882\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 5:<\/strong> Click the <strong>+ (Plus)<\/strong> button to add a new escalation and enter the escalation name.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14975\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/5.png\" alt=\"\" width=\"3360\" height=\"1874\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14976\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/6.png\" alt=\"\" width=\"3360\" height=\"1878\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 6:<\/strong> Click on the newly created escalation name to configure its details.<\/p>\n<p><strong>Step 7:<\/strong> Click on <strong>+ Level<\/strong> to add an escalation level. Repeat this step to add multiple levels as required.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14977\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/7.png\" alt=\"\" width=\"3360\" height=\"1876\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 8:<\/strong> Enter the escalation time and notification contact email address for each level. To add multiple email addresses, separate them with commas ( , ).<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14978\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/8.png\" alt=\"\" width=\"3360\" height=\"1876\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 9:<\/strong> Enable the <strong>Active\/Inactive<\/strong> toggle to activate the escalation.<\/p>\n<p><strong>Step 10:<\/strong> Select the appropriate <strong>Category<\/strong> for which you want to configure the escalation.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14979\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/10\/9.png\" alt=\"\" width=\"3360\" height=\"1878\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Step 11:<\/strong> Verify the configured details. Your Soft Services Escalation is now set up for the selected category.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-author-date'>\n\n\tPosted\n\tby\n<span class='ewd-ufaq-author'>\n\tGarvit Sharma<\/span>\n\ton\n<span class='ewd-ufaq-date'>\n\tOctober 9, 2026<\/span>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-to-set-up-soft-services-escalation\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to Set Up Soft-Services Escalation Step 1: Log in to the FacTech Admin Dashboard using your credentials. &nbsp; Step 2: Click on Soft Services. &nbsp; Step 3: In the newly opened tab, click on Setup in the left-hand panel. &nbsp; Step 4: Click on the HK Escalation button. &nbsp; Step 5: Click the<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[],"ufaq-tag":[],"class_list":["post-14969","ufaq","type-ufaq","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Step 1: Log in to the FacTech Admin Dashboard using your credentials. 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