{"id":14110,"date":"2026-07-13T18:39:41","date_gmt":"2026-07-13T13:09:41","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&p=14110"},"modified":"2026-07-13T18:49:21","modified_gmt":"2026-07-13T13:19:21","slug":"how-to-cancel-a-complaint","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-cancel-a-complaint\/","title":{"rendered":"How to Cancel a Complaint?"},"content":{"rendered":"
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\n\t\t\t\tHow to Cancel a Complaint?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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In the Factech application, complaints cannot be deleted once they have been created. To ensure data integrity and maintain an audit trail, the system provides an option to Cancel<\/strong> a complaint instead of deleting it.<\/p>\n

If a complaint is created by mistake, is no longer valid, or does not require further action, users with the appropriate permissions can change its status to Cancelled<\/strong>. This preserves the complaint history while preventing any further processing of the complaint.<\/p>\n

Step 1: Log in<\/p>\n

Log in to the Factech application using a user account that has permission to change the complaint status.<\/p>\n

Step 2: Open the Complaint Dashboard<\/p>\n

Navigate to:<\/p>\n

Complaint \u2192 Complaint Dashboard<\/p>\n

\"\"<\/p>\n

Step 3: Search for the Complaint<\/p>\n

Locate the complaint that you want to cancel. You can use the available search or filter options to find the required complaint quickly.<\/p>\n

Step 4: Edit the Complaint<\/p>\n

Click the Edit button available on the right side of the complaint.<\/p>\n

\"\"<\/p>\n

Step 5: Change the Status<\/p>\n

On the complaint details page:<\/p>\n

Click the Cancel from the dropdown list.<\/p>\n

Verify the complaint details before proceeding.<\/p>\n

\"\"<\/p>\n

Step 6: Save the Changes<\/p>\n

Click Update Complaint to save the changes.<\/p>\n

The complaint status will be updated to Cancelled.<\/p>\n

Notes
\nOnly users with the required permissions can cancel a complaint.
\nOnce a complaint is cancelled, it will no longer remain active for further processing.
\nIf the Cancel option is not visible, contact your system administrator to verify your user permissions.<\/p>\n<\/div>\n\t\t\n\t\t\t

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A How to Cancel a Complaint? In the Factech application, complaints cannot be deleted once they have been created. To ensure data integrity and maintain an audit trail, the system provides an option to Cancel a complaint instead of deleting it. If a complaint is created by mistake, is no longer valid, or does not<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1972,1973],"ufaq-tag":[4596,4597,4600,4603,192,4598,3346,4599,464,4602,4605,4604,4601],"ufaq_folder":[],"class_list":["post-14110","ufaq","type-ufaq","status-publish","hentry","ufaq-category-cafm","ufaq-category-cmms","ufaq-tag-cancel-complaint","ufaq-tag-cancel-ticket","ufaq-tag-cancelled-complaint","ufaq-tag-close-complaint","ufaq-tag-complaint","ufaq-tag-complaint-cancellation","ufaq-tag-complaint-dashboard","ufaq-tag-complaint-edit","ufaq-tag-complaint-management","ufaq-tag-complaint-workflow","ufaq-tag-faq","ufaq-tag-help","ufaq-tag-update-complaint"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t