{"id":13833,"date":"2026-06-15T15:02:35","date_gmt":"2026-06-15T09:32:35","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&#038;p=13833"},"modified":"2026-06-15T15:02:35","modified_gmt":"2026-06-15T09:32:35","slug":"automated-complaint-generation-from-ppm-checklist-rule-violations","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/automated-complaint-generation-from-ppm-checklist-rule-violations\/","title":{"rendered":"Automated Complaint Generation from PPM &#038; Checklist Rule Violations"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/13833' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-13833-eNv9kXDwGT' data-post_id='13833'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/automated-complaint-generation-from-ppm-checklist-rule-violations\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAutomated Complaint Generation from PPM &#038; Checklist Rule Violations\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h1>Automated Complaint Generation from PPM &amp; Checklist Rule Violations<\/h1>\n<h2>Introduction<\/h2>\n<p class=\"isSelectedEnd\">We are pleased to introduce a powerful new feature in FacTech CAFM that helps organizations proactively identify and address maintenance issues.<\/p>\n<p class=\"isSelectedEnd\">With the <strong>Automated Complaint Generation<\/strong> feature, the system can now automatically create a complaint ticket whenever a parameter recorded during a PPM or Checklist activity exceeds its predefined threshold limit.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-13835\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-15-141700-1.png\" alt=\"\" width=\"1847\" height=\"712\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"isSelectedEnd\">This ensures that critical issues are identified immediately and assigned for corrective action without any manual intervention.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2>How Does It Work?<\/h2>\n<p class=\"isSelectedEnd\">When a technician performs a PPM or Checklist activity and enters parameter readings, the system compares the values against the configured threshold limits.<\/p>\n<p class=\"isSelectedEnd\">If any parameter exceeds the acceptable limit:<\/p>\n<ul data-spread=\"false\">\n<li>A Rule Violation is detected.<\/li>\n<li>The system automatically generates a complaint ticket.<\/li>\n<li>The complaint is assigned the configured Severity, Nature, and Sub-Nature.<\/li>\n<li>The issue becomes visible on the Complaint Dashboard for further action.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">This enables faster response times and ensures that potential equipment failures are addressed before they become major problems.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2>Prerequisite<\/h2>\n<p class=\"isSelectedEnd\">Before enabling this feature, ensure that <strong>Rule Violation thresholds<\/strong> have been configured for the required parameters.<\/p>\n<p class=\"isSelectedEnd\">If Rule Violation settings have not yet been configured, please configure them first using the relevant setup guide.<strong> <a title=\"Rule Violation Configuration\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-threshold-violation-rules-in-checklist-instructions\/\">Link<\/a><\/strong><\/p>\n<div>\n<hr \/>\n<\/div>\n<h2>How to Enable Automated Complaint Generation?<\/h2>\n<h3>Step 1: Open the PPM or Checklist Configuration<\/h3>\n<ol start=\"1\" data-spread=\"false\">\n<li>Login to the FacTech CAFM platform.<\/li>\n<li>Navigate to <strong>Asset &amp; PPM<\/strong>.<\/li>\n<li>From the left-side menu, select <strong>PM List<\/strong>.<\/li>\n<li>Search for the specific PPM or Checklist where you want to enable this feature.<\/li>\n<\/ol>\n<div>\n<hr \/>\n<\/div>\n<h3>Step 2: Configure Rule Violation Response<\/h3>\n<ol start=\"1\" data-spread=\"false\">\n<li>Open the selected PPM or Checklist.<\/li>\n<li>Navigate to the <strong>Config<\/strong> tab.<\/li>\n<li>Select <strong>Rule Violation Response<\/strong>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-13836\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-15-132228-3.png\" alt=\"\" width=\"1794\" height=\"690\" \/><\/p>\n<p class=\"isSelectedEnd\">Here you can configure:<\/p>\n<h4>Email Notifications<\/h4>\n<p class=\"isSelectedEnd\">Add the email addresses that should receive Rule Violation alerts whenever a threshold breach occurs.<\/p>\n<h4>Automatic Complaint Creation<\/h4>\n<p class=\"isSelectedEnd\">Configure the following complaint details:<\/p>\n<ul data-spread=\"false\">\n<li>Severity<\/li>\n<li>Complaint Nature<\/li>\n<li>Complaint Sub-Nature<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-13837\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-15-133104-2.png\" alt=\"\" width=\"1729\" height=\"670\" \/><\/p>\n<p class=\"isSelectedEnd\">These settings will be used automatically whenever a complaint is generated due to a Rule Violation.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h3>Alternative: Configure Default Settings for All PPMs<\/h3>\n<p class=\"isSelectedEnd\">Instead of configuring each PPM individually, administrators can define default settings that apply across the system.<\/p>\n<p class=\"isSelectedEnd\">To configure default settings:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>Navigate to <strong>Setup<\/strong>.<\/li>\n<li>Open <strong>Settings<\/strong>.<\/li>\n<li>Configure the following default values:<\/li>\n<\/ol>\n<ul data-spread=\"false\">\n<li>Default Severity<\/li>\n<li>Default Complaint Nature<\/li>\n<li>Default Complaint Sub-Nature<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-13838\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-15-133737-1.png\" alt=\"\" width=\"1720\" height=\"555\" \/><\/p>\n<p class=\"isSelectedEnd\">Once configured, these values will be used automatically for all Rule Violation-generated complaints unless overridden at the individual PPM level.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2>Step 3: Start Using the Feature<\/h2>\n<p class=\"isSelectedEnd\">Once the configuration is complete, the feature is ready to use.<\/p>\n<p class=\"isSelectedEnd\">When a PPM or Checklist is generated and completed by a technician:<\/p>\n<ol start=\"1\" data-spread=\"false\">\n<li>The entered parameter values are validated against configured threshold limits.<\/li>\n<li>If a Rule Violation is detected, the system automatically creates a complaint ticket.<\/li>\n<li>The complaint becomes available on the Complaint Dashboard.<\/li>\n<li>Supervisors can assign the complaint to the appropriate maintenance staff.<\/li>\n<li>The assigned staff can investigate, rectify the issue, and close the complaint upon resolution.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-13835\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-15-141700-1.png\" alt=\"\" width=\"1847\" height=\"712\" \/><\/p>\n<div>\n<hr \/>\n<\/div>\n<h2>Key Benefits<\/h2>\n<p class=\"isSelectedEnd\">\u2705 Automatic detection of abnormal readings<\/p>\n<p class=\"isSelectedEnd\">\u2705 Immediate complaint generation without manual effort<\/p>\n<p class=\"isSelectedEnd\">\u2705 Faster response to equipment issues<\/p>\n<p class=\"isSelectedEnd\">\u2705 Improved preventive maintenance effectiveness<\/p>\n<p class=\"isSelectedEnd\">\u2705 Better compliance and audit tracking<\/p>\n<p class=\"isSelectedEnd\">\u2705 Reduced risk of equipment failure<\/p>\n<p>\u2705 Complete traceability from inspection to resolution<\/p>\n<h2>Conclusion<\/h2>\n<p>The Automated Complaint Generation feature transforms preventive maintenance into proactive maintenance by ensuring that critical issues are identified and acted upon immediately. By linking Rule Violations directly to complaint management, organizations can improve asset reliability, reduce downtime, and ensure timely corrective action.<\/p>\n<p>Thanks !!<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/automated-complaint-generation-from-ppm-checklist-rule-violations\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Automated Complaint Generation from PPM &#038; Checklist Rule Violations Automated Complaint Generation from PPM &amp; Checklist Rule Violations Introduction We are pleased to introduce a powerful new feature in FacTech CAFM that helps organizations proactively identify and address maintenance issues. With the Automated Complaint Generation feature, the system can now automatically create a complaint<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1973,458,4531,1801],"ufaq-tag":[4533,4532,4534,4535],"ufaq_folder":[],"class_list":["post-13833","ufaq","type-ufaq","status-publish","hentry","ufaq-category-cmms","ufaq-category-complaint-management","ufaq-category-rule-violation-complaint","ufaq-category-work-order","ufaq-tag-auto-complaint-raise","ufaq-tag-automated-complaint-generation-from-ppm-checklist-rule-violations","ufaq-tag-rule-violation-auto-complaint","ufaq-tag-rule-violation-thresholds"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Automated Complaint Generation from PPM &amp; Checklist Rule Violations Introduction We are pleased to introduce a powerful new feature in FacTech CAFM that helps organizations proactively identify and address maintenance issues. 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