{"id":11220,"date":"2025-10-21T12:10:11","date_gmt":"2025-10-21T06:40:11","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&#038;p=11220"},"modified":"2025-10-21T12:24:24","modified_gmt":"2025-10-21T06:54:24","slug":"complaint-multi-site-enterprises-dashboard","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/complaint-multi-site-enterprises-dashboard\/","title":{"rendered":"Complaint Multi Site Enterprises Dashboard"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/11220' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-11220-XFnfPBbytl' data-post_id='11220'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/complaint-multi-site-enterprises-dashboard\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tComplaint Multi Site Enterprises Dashboard\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>The FacTech platform offers the functionality to configure a Complaint Multi-Site Enterprise Dashboard, enabling organizations to monitor and manage multiple site performances from a single, unified view. This dashboard helps in tracking complaints, analyzing performance metrics, and identifying improvement areas efficiently.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11222 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/1.png\" alt=\"\" width=\"1888\" height=\"763\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1.png 1888w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1-200x81.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1-512x207.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1-768x310.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1-1536x621.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/1-850x344.png 850w\" sizes=\"auto, (max-width: 1888px) 100vw, 1888px\" \/><\/p>\n<p>You can configure the Enterprise Dashboard for:<\/p>\n<p><strong>Multiple Sites:<\/strong> View and compare the performance and status of all your connected sites in one dashboard.<\/p>\n<p><strong>Single Site:<\/strong> Focus on one location for a more detailed and enhanced way of tracking complaints and activities.<\/p>\n<p>Let\u2019s understand the components of the Enterprise Dashboard and the steps to configure it.<\/p>\n<p><strong>Step 1:<\/strong> Access the Master Dashboard<\/p>\n<ul>\n<li>Login to the FacTech portal using your credentials.<\/li>\n<li>Navigate to the Master Dashboard located in the top-right corner of the screen.<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11224 size-large\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/3-512x142.png\" alt=\"\" width=\"512\" height=\"142\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3-512x142.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3-200x56.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3-768x213.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3-1536x427.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3-850x236.png 850w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/3.png 1889w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/li>\n<li>Click on Edit Dashboard, then select Create New.<\/li>\n<li>Enter the name of your new dashboard in the \u2018Enter Name\u2019 field.<\/li>\n<li>From the module dropdown, select \u2018Enterprise Dashboard\u2019.<\/li>\n<\/ul>\n<p>Once selected, you can start configuring each component of the Enterprise Dashboard as explained below.<\/p>\n<p><strong>Step 2:<\/strong> Configure the Dashboard Components<\/p>\n<p>After choosing the \u2018Enterprise Dashboard\u2019 module, you will see several components available for configuration. Below are the details of each component and their functionalities:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11226 size-large\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/5-1-512x150.png\" alt=\"\" width=\"512\" height=\"150\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1-512x150.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1-200x59.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1-768x225.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1-1536x451.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1-850x249.png 850w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/5-1.png 1864w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>(a) Complaint Multi-Site Dashboard<\/strong><\/p>\n<p>Displays the details of all linked sites, including:<\/p>\n<ul>\n<li>Complaint counts by status (Open, In Progress, Closed, etc.)<\/li>\n<li>Average resolution time<\/li>\n<li>Data filtered by date range<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11223 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/2.png\" alt=\"\" width=\"1886\" height=\"257\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2.png 1886w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2-200x27.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2-512x70.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2-768x105.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2-1536x209.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/2-850x116.png 850w\" sizes=\"auto, (max-width: 1886px) 100vw, 1886px\" \/><\/p>\n<p>Note: Multi-site linking is configured with the assistance of the FacTech backend team.<br \/>\nAfter selecting this component, click on \u2018Value\u2019 to add it to your dashboard.<\/p>\n<p><strong>(b) Complaint by Department (MAS)<\/strong><\/p>\n<p>It shows complaint data categorized by department.<br \/>\nYou can apply filters to view specific department-wise information.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11227 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911.png\" alt=\"\" width=\"1878\" height=\"617\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911.png 1878w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911-200x66.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911-512x168.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911-768x252.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911-1536x505.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114911-850x279.png 850w\" sizes=\"auto, (max-width: 1878px) 100vw, 1878px\" \/><\/p>\n<p><strong>(c) Proactive and Reactive Complaints<\/strong><\/p>\n<p>Displays counts of proactive and reactive complaints, along with level-wise escalation data.<\/p>\n<ul>\n<li><strong>Proactive Complaints:<\/strong> Raised by Admin or Staff via the FacTech Admin Portal or staff application <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.sumasamu.isocietyManagerAdmin&amp;hl=en_IN\">Click here to get the app<\/a>.<\/li>\n<li><strong>Reactive Complaints:<\/strong> Raised by Tenants or Public Users via the Tenant App (<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.sumasamu.iSocietyManager&amp;hl=en_IN\">Click here to get the iSociety App<\/a>) or Public Complaint QR.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11228 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956.png\" alt=\"\" width=\"1868\" height=\"554\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956.png 1868w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956-200x59.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956-512x152.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956-768x228.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956-1536x456.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-114956-850x252.png 850w\" sizes=\"auto, (max-width: 1868px) 100vw, 1868px\" \/><\/p>\n<p><strong>(d) Complaint Depart-wise MAS<\/strong><\/p>\n<p>Shows day-wise data of a week, distinguishing weekdays and weekends (weekends are highlighted in red).<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11229 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405.png\" alt=\"\" width=\"1537\" height=\"582\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405.png 1537w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405-200x76.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405-512x194.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405-768x291.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115405-850x322.png 850w\" sizes=\"auto, (max-width: 1537px) 100vw, 1537px\" \/><\/p>\n<p><strong>(e) Complaint Aging<\/strong><\/p>\n<p>Displays the age and count of complaints that are currently Open or On Hold.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11230 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602.png\" alt=\"\" width=\"1889\" height=\"551\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602.png 1889w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602-200x58.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602-512x149.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602-768x224.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602-1536x448.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115602-850x248.png 850w\" sizes=\"auto, (max-width: 1889px) 100vw, 1889px\" \/><\/p>\n<p><strong>(f) Complaint Category<\/strong><\/p>\n<p>Shows the nature-wise count and percentage of complaints using a pie chart.<br \/>\nClicking on any segment displays related root causes or sub-natures (sub-categories) of complaints.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11231 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709.png\" alt=\"\" width=\"1881\" height=\"594\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709.png 1881w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709-200x63.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709-512x162.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709-768x243.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709-1536x485.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115709-850x268.png 850w\" sizes=\"auto, (max-width: 1881px) 100vw, 1881px\" \/><\/p>\n<p><strong>(g) Average TAT by Category &amp; Staff<\/strong><\/p>\n<p>Shows the Average Turnaround Time (TAT) categorized by nature and staff.<br \/>\nYou can also set a desired TAT and compare it with the actual average TAT to evaluate performance.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11232 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801.png\" alt=\"\" width=\"1874\" height=\"558\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801.png 1874w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801-200x60.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801-512x152.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801-768x229.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801-1536x457.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115801-850x253.png 850w\" sizes=\"auto, (max-width: 1874px) 100vw, 1874px\" \/><\/p>\n<p><strong>(h) Complaint Rating MAS<\/strong><\/p>\n<p>Displays user feedback ratings:<\/p>\n<ul>\n<li>Ratings 1 to 3 in one section<\/li>\n<li>Ratings 4 &amp; 5 in another<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11233 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900.png\" alt=\"\" width=\"1879\" height=\"571\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900.png 1879w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900-200x61.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900-512x156.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900-768x233.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900-1536x467.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-21-115900-850x258.png 850w\" sizes=\"auto, (max-width: 1879px) 100vw, 1879px\" \/><\/p>\n<p>If a user rates a complaint after closure, it automatically reflects in this component.<\/p>\n<p>After selecting each desired component, click on \u2018Value\u2019 to add it to your dashboard.<\/p>\n<p><strong>Step 3:<\/strong> Save the Dashboard<\/p>\n<p>Once all relevant components are configured, click on the Save button to finalize your dashboard setup.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-11234 size-full\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/10\/6.png\" alt=\"\" width=\"1887\" height=\"738\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6.png 1887w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6-200x78.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6-512x200.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6-768x300.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6-1536x601.png 1536w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/10\/6-850x332.png 850w\" sizes=\"auto, (max-width: 1887px) 100vw, 1887px\" \/><\/p>\n<p>Your Enterprise Dashboard is now ready to use!<\/p>\n<p>You can access it anytime by navigating to &#8216;Master Dashboard&#8217; from your FacTech portal.<\/p>\n<p>&nbsp;<\/p>\n<p>Thankyou!!<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/complaint-multi-site-enterprises-dashboard\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Complaint Multi Site Enterprises Dashboard The FacTech platform offers the functionality to configure a Complaint Multi-Site Enterprise Dashboard, enabling organizations to monitor and manage multiple site performances from a single, unified view. This dashboard helps in tracking complaints, analyzing performance metrics, and identifying improvement areas efficiently. You can configure the Enterprise Dashboard for: Multiple<\/p>\n","protected":false},"author":21,"featured_media":11222,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1973,190,3583,458,4073],"ufaq-tag":[3346,4074,4078,4075,4076,4077],"ufaq_folder":[],"class_list":["post-11220","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-cmms","ufaq-category-complaint-grievances","ufaq-category-complaint-escalation","ufaq-category-complaint-management","ufaq-category-enterprises-dashboard","ufaq-tag-complaint-dashboard","ufaq-tag-complaint-multi-site-enterprises-dashboard","ufaq-tag-complaint-multi-site-dashboard","ufaq-tag-enterprises-dashboard","ufaq-tag-how-to-configure-complaint-multi-site-enterprises-dashboard","ufaq-tag-how-to-configure-enterprises-dashboard"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"The FacTech platform offers the functionality to configure a Complaint Multi-Site Enterprise Dashboard, enabling organizations to monitor and manage multiple site performances from a single, unified view. 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