{"id":11024,"date":"2025-08-26T09:06:41","date_gmt":"2025-08-26T03:36:41","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&#038;p=11024"},"modified":"2025-09-01T10:11:40","modified_gmt":"2025-09-01T04:41:40","slug":"why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\/","title":{"rendered":"Why is the work order not showing in the app after scanning the QR code?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/11024' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-11024-dbcDx758AQ' data-post_id='11024'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy is the work order not showing in the app after scanning the QR code?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p><span style=\"font-family: arial, helvetica, sans-serif\">After scanning the QR code, the expected work order is not visible in the technician app. This may occur due to several reasons.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Possible Reasons:<\/strong><\/span><\/p>\n<ul>\n<li data-start=\"330\" data-end=\"430\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"330\" data-end=\"365\">Internet or connectivity issues<\/strong> \u2013 Ensure the device is connected to a stable internet network.<\/span><\/li>\n<li data-start=\"561\" data-end=\"641\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"561\" data-end=\"589\">Work order not generated<\/strong> \u2013 No work order was created for that day or time.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"434\" data-end=\"474\">Staff not mapped to the PMS schedule<\/strong> \u2013 The staff may not be assigned to the relevant preventive maintenance schedule.<\/span><\/li>\n<li data-start=\"645\" data-end=\"781\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"645\" data-end=\"672\">Incorrect staff mapping<\/strong> \u2013 The staff may not be mapped to the correct team or may be added as a supervisor instead of a technician.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"904\" data-end=\"933\">Work order already closed<\/strong> \u2013 The work order may have been completed and closed by another staff member.<\/span><\/li>\n<li data-start=\"785\" data-end=\"900\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"785\" data-end=\"813\">Insufficient permissions<\/strong> \u2013 The staff account may not have the necessary access rights to view the work order.<\/span><\/li>\n<\/ul>\n<p data-start=\"125\" data-end=\"207\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"129\" data-end=\"207\">Recommended Steps to Resolve Work Order Not Showing After Scanning QR Code<\/strong><\/span><\/p>\n<ul data-start=\"209\" data-end=\"1836\">\n<li data-start=\"209\" data-end=\"417\">\n<p data-start=\"212\" data-end=\"249\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"212\" data-end=\"247\">Internet or Connectivity Issues<\/strong><\/span><\/p>\n<ul data-start=\"253\" data-end=\"417\">\n<li data-start=\"253\" data-end=\"356\">\n<p data-start=\"255\" data-end=\"356\"><span style=\"font-family: arial, helvetica, sans-serif\">Ensure the technician\u2019s device is connected to a stable internet connection (Wi-Fi or mobile data).<\/span><\/p>\n<\/li>\n<li data-start=\"360\" data-end=\"417\">\n<p data-start=\"362\" data-end=\"417\"><span style=\"font-family: arial, helvetica, sans-serif\">Try refreshing the app or switching networks if needed.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"419\" data-end=\"723\">\n<p data-start=\"422\" data-end=\"490\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"422\" data-end=\"458\">Staff Not Mapped to PMS Schedule<\/strong><\/span><br data-start=\"458\" data-end=\"461\" \/><span style=\"font-family: arial, helvetica, sans-serif\"><em data-start=\"464\" data-end=\"488\">Check via Admin Login:<\/em><\/span><\/p>\n<ul data-start=\"494\" data-end=\"723\">\n<li data-start=\"494\" data-end=\"535\">\n<p data-start=\"496\" data-end=\"535\"><span style=\"font-family: arial, helvetica, sans-serif\">Go to <strong data-start=\"502\" data-end=\"532\">Maintenance &gt; PMS Schedule<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"494\" data-end=\"535\">\n<p data-start=\"496\" data-end=\"535\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"71\" data-end=\"86\">Asset &amp; PPM<\/strong> &gt; Click on <strong data-start=\"98\" data-end=\"107\">Asset<\/strong> in the left panel and select the desired asset by ID or name.<\/span><\/p>\n<\/li>\n<li data-start=\"494\" data-end=\"535\">\n<p data-start=\"496\" data-end=\"535\"><span style=\"font-family: arial, helvetica, sans-serif\">Click on <strong data-start=\"9\" data-end=\"26\">Asset Details<\/strong>, go to the <strong data-start=\"38\" data-end=\"45\">PMs<\/strong> tab, and map the PM with the relevant staff or team.<\/span><\/p>\n<\/li>\n<li data-start=\"1116\" data-end=\"1159\">If staff is not added, add them first; then map to a team. If already added, directly map them to the team <a href=\"https:\/\/www.youtube.com\/watch?v=C6qCaxjSWmA\">Add Staff and Team Mapping<\/a><\/li>\n<\/ul>\n<\/li>\n<li data-start=\"725\" data-end=\"1035\">\n<p data-start=\"728\" data-end=\"802\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"728\" data-end=\"755\">Incorrect Staff Mapping<\/strong><\/span><br data-start=\"755\" data-end=\"758\" \/><span style=\"font-family: arial, helvetica, sans-serif\"><em data-start=\"761\" data-end=\"800\">To verify staff role\/team assignment:<\/em><\/span><\/p>\n<ul data-start=\"806\" data-end=\"1035\">\n<li data-start=\"1116\" data-end=\"1159\"><strong data-start=\"71\" data-end=\"86\">Asset &amp; PPM<\/strong> &gt; Click on <strong data-start=\"98\" data-end=\"107\">Asset<\/strong> in the left panel and select the desired asset by ID or name.<\/li>\n<li data-start=\"1116\" data-end=\"1159\">Click on asset details and then go to PMs tab.<\/li>\n<li data-start=\"1116\" data-end=\"1159\"><span style=\"font-family: arial, helvetica, sans-serif\">Check correct assign staff or <strong data-start=\"918\" data-end=\"926\">team.<\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1037\" data-end=\"1361\">\n<p data-start=\"1040\" data-end=\"1110\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"1040\" data-end=\"1068\">Work Order Not Generated<\/strong><\/span><br data-start=\"1068\" data-end=\"1071\" \/><span style=\"font-family: arial, helvetica, sans-serif\"><em data-start=\"1074\" data-end=\"1108\">To check if a work order exists for a particular asset or housekeeping task:<\/em><\/span><\/p>\n<ul>\n<li data-start=\"1116\" data-end=\"1159\">Navigate to <strong data-start=\"71\" data-end=\"86\">Asset &amp; PPM<\/strong> &gt; Click on <strong data-start=\"98\" data-end=\"107\">Asset<\/strong> in the left panel and select the desired asset by ID or name.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11057 alignnone\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/09\/Assets.png\" alt=\"\" width=\"1337\" height=\"233\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Assets.png 1337w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Assets-200x35.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Assets-512x89.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Assets-768x134.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Assets-850x148.png 850w\" sizes=\"auto, (max-width: 1337px) 100vw, 1337px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Click on asset details and then go to WOs tab and you can see generated wo details.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-start=\"1163\" data-end=\"1207\">\n<p data-start=\"1165\" data-end=\"1207\"><span style=\"font-family: arial, helvetica, sans-serif\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11058 alignright\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/09\/WOs.png\" alt=\"\" width=\"1336\" height=\"534\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/WOs.png 1336w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/WOs-200x80.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/WOs-512x205.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/WOs-768x307.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/WOs-850x340.png 850w\" sizes=\"auto, (max-width: 1336px) 100vw, 1336px\" \/>Alternatively, you can check work orders by navigating to <strong data-start=\"117\" data-end=\"132\">Asset &amp; PPM<\/strong> &gt; Click on <strong data-start=\"144\" data-end=\"158\">Work Order<\/strong> in the left panel<br \/>\n<\/span><\/p>\n<\/li>\n<li data-start=\"1211\" data-end=\"1278\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"1366\" data-end=\"1395\">Work Order Already Closed<\/strong><\/span>\n<ul data-start=\"1114\" data-end=\"1361\">\n<li data-start=\"1211\" data-end=\"1278\">Navigate to <strong data-start=\"71\" data-end=\"86\">Asset &amp; PPM<\/strong> &gt; Click on <strong data-start=\"98\" data-end=\"107\">Asset<\/strong> in the left panel and select the desired asset by ID or name.<\/li>\n<li data-start=\"1211\" data-end=\"1278\">Go to the <strong data-start=\"56\" data-end=\"63\">WOs<\/strong> tab, then click on <strong data-start=\"83\" data-end=\"96\">Completed<\/strong> to view all completed work orders for the selected asset.\n<ul data-start=\"1114\" data-end=\"1361\">\n<li data-start=\"1211\" data-end=\"1278\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11059 alignleft\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/09\/Completed.png\" alt=\"\" width=\"1345\" height=\"463\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Completed.png 1345w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Completed-200x69.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Completed-512x176.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Completed-768x264.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/09\/Completed-850x293.png 850w\" sizes=\"auto, (max-width: 1345px) 100vw, 1345px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1529\" data-end=\"1574\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"1529\" data-end=\"1557\">Insufficient Permissions<\/strong> <em data-start=\"1558\" data-end=\"1572\">(Rare cases)<\/em><\/span>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul data-start=\"1578\" data-end=\"1836\">\n<li data-start=\"1578\" data-end=\"1642\">\n<p data-start=\"1580\" data-end=\"1642\"><span style=\"font-family: arial, helvetica, sans-serif\">Sometimes the staff may not have the required access rights.<\/span><\/p>\n<\/li>\n<li data-start=\"1646\" data-end=\"1836\">\n<p data-start=\"1648\" data-end=\"1836\"><span style=\"font-family: arial, helvetica, sans-serif\">Refer to the following link to review and assign the correct permissions:<\/span><br data-start=\"1721\" data-end=\"1724\" \/><span style=\"font-family: arial, helvetica, sans-serif\"><a class=\"decorated-link\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-assign-permission-to-role\/\" target=\"_new\" rel=\"noopener\" data-start=\"1727\" data-end=\"1836\">How to assign permission to role \u2013 Factech<\/a><\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul data-start=\"209\" data-end=\"1836\">\n<li style=\"list-style-type: none\" data-start=\"1363\" data-end=\"1524\"><\/li>\n<\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Why is the work order not showing in the app after scanning the QR code? After scanning the QR code, the expected work order is not visible in the technician app. This may occur due to several reasons. Possible Reasons: Internet or connectivity issues \u2013 Ensure the device is connected to a stable internet<\/p>\n","protected":false},"author":10,"featured_media":11057,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[485,1972,1085,1801],"ufaq-tag":[],"ufaq_folder":[],"class_list":["post-11024","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-asset-management","ufaq-category-cafm","ufaq-category-checklist","ufaq-category-work-order"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is the work order not showing in the app after scanning the QR code? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is the work order not showing in the app after scanning the QR code? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A Why is the work order not showing in the app after scanning the QR code? After scanning the QR code, the expected work order is not visible in the technician app. This may occur due to several reasons. Possible Reasons: Internet or connectivity issues \u2013 Ensure the device is connected to a stable internet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factech.ai\/blog\/\/ufaqs\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\/\" \/>\n<meta property=\"og:site_name\" content=\"Facility Technology\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/greatfactech\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-01T04:41:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/09\/Assets.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1337\" \/>\n\t<meta property=\"og:image:height\" content=\"233\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@iSocietyManager\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\\\/\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\\\/ufaqs\\\/why-is-the-work-order-not-showing-in-the-app-after-scanning-the-qr-code\\\/\",\"name\":\"Why is the work order not showing in the app after scanning the QR code? 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After scanning the QR code, the expected work order is not visible in the technician app. This may occur due to several reasons. 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