{"id":10945,"date":"2025-08-12T18:45:21","date_gmt":"2025-08-12T13:15:21","guid":{"rendered":"https:\/\/factech.ai\/blog\/?post_type=ufaq&#038;p=10945"},"modified":"2026-04-14T15:42:26","modified_gmt":"2026-04-14T10:12:26","slug":"what-security-measures-for-cloud-service-model-data-hosting","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/what-security-measures-for-cloud-service-model-data-hosting\/","title":{"rendered":"What security measures for Cloud Service Model &#038; Data Hosting?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/10945' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-10945-H9EHORB8s8' data-post_id='10945'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/what-security-measures-for-cloud-service-model-data-hosting\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhat security measures for Cloud Service Model &#038; Data Hosting?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h2 data-start=\"33\" data-end=\"80\"><span id=\"Section_1_Cloud_Service_Model_Data_Hosting\">Section 1: Cloud Service Model &amp; Data Hosting<\/span><\/h2>\n<p data-start=\"84\" data-end=\"193\"><strong>1. What type of cloud service are you offering \u2013 Platform as a Service (PaaS) or Software as a Service (SaaS)?<\/strong><\/p>\n<p data-start=\"84\" data-end=\"193\">SaaS<\/p>\n<p data-start=\"197\" data-end=\"287\"><strong>2. Can you confirm that all our customer transaction data will be stored only within our country?<\/strong><\/p>\n<p data-start=\"197\" data-end=\"287\">Factech being a global company with clients across world. Data is stored as per client region or requirement.<\/p>\n<p data-start=\"291\" data-end=\"354\"><strong>3. Who will own the data once it is stored on your cloud platform?<\/strong><\/p>\n<p data-start=\"291\" data-end=\"354\"><em>You own all your data\u2014always<\/em><strong data-start=\"14\" data-end=\"47\">.<\/strong>\u00a0Factech is only a custodian\/processor and uses it solely to deliver the service.<\/p>\n<h2 data-start=\"356\" data-end=\"699\"><span id=\"Section_2_Legal_Compliance\">Section 2: Legal &amp; Compliance<\/span><\/h2>\n<p data-start=\"356\" data-end=\"699\"><br data-start=\"385\" data-end=\"388\" \/><strong>4. Are you fully responsible for ensuring all software licenses you use are legal and properly managed?<\/strong><\/p>\n<p data-start=\"356\" data-end=\"699\">Yes.<\/p>\n<p data-start=\"356\" data-end=\"699\"><br data-start=\"491\" data-end=\"494\" \/><strong>5. Do you have any official reports or certifications from independent third parties that show your service is secure and compliant?<\/strong><\/p>\n<p data-start=\"356\" data-end=\"699\">Yes.<\/p>\n<p data-start=\"356\" data-end=\"699\"><br data-start=\"626\" data-end=\"629\" \/><strong>6. Can you share copies of recent audit or compliance reports with us?<\/strong><\/p>\n<p data-start=\"356\" data-end=\"699\">Yes\u2014under NDA. We provide recent third-party audit\/compliance evidence via a secure, read-only portal.<\/p>\n<h2 data-start=\"701\" data-end=\"1095\"><span id=\"Section_3_Security_Measures\">Section 3: Security Measures<\/span><\/h2>\n<p data-start=\"701\" data-end=\"1095\"><br data-start=\"729\" data-end=\"732\" \/><strong>7. Do you have systems in place to protect against viruses, hacking, or other security threats?<\/strong><\/p>\n<p data-start=\"701\" data-end=\"1095\">Yes.<\/p>\n<p data-start=\"701\" data-end=\"1095\"><br data-start=\"827\" data-end=\"830\" \/><strong>8. Can you explain how you protect the data and prevent unauthorized access?<\/strong><\/p>\n<ul>\n<li data-start=\"59\" data-end=\"210\">\n<p data-start=\"61\" data-end=\"210\">Identity &amp; access: MFA everywhere, least-privilege RBAC\/ABAC, just-in-time privileged access (PAM), short sessions, IP allowlists.<\/p>\n<\/li>\n<li data-start=\"211\" data-end=\"370\">\n<p data-start=\"213\" data-end=\"370\">Encryption: AES-256 at rest; TLS 1.2+\/1.3 in transit;<\/p>\n<\/li>\n<li data-start=\"371\" data-end=\"539\">\n<p data-start=\"373\" data-end=\"539\">Network: Private VPCs, subnet segmentation, SG\/NACL firewalls, private endpoints, bastion-less access, WAF + API gateway, IDS\/IPS, rate limiting + DDoS protections.<\/p>\n<\/li>\n<li data-start=\"540\" data-end=\"721\">\n<p data-start=\"542\" data-end=\"721\">App &amp; infra hardening: Secure SDLC, code review, SAST\/DAST\/SCA, secrets in a vault, container\/image signing, minimal base images<\/p>\n<\/li>\n<li data-start=\"722\" data-end=\"893\">\n<p data-start=\"724\" data-end=\"893\">Monitoring &amp; response: Centralized tamper-evident audit logs, SIEM with anomaly alerts.<\/p>\n<\/li>\n<li data-start=\"1043\" data-end=\"1185\">\n<p data-start=\"1045\" data-end=\"1185\">Data lifecycle: DLP controls, masking\/tokenization in non-prod, retention schedules, verifiable deletion (incl. backups per purge cycles).<\/p>\n<\/li>\n<li data-start=\"1186\" data-end=\"1276\">\n<p data-start=\"1188\" data-end=\"1276\">DR &amp; availability: Encrypted backups, PITR, HA components, RPO\/RTO defined and tested.<\/p>\n<\/li>\n<li data-start=\"1277\" data-end=\"1375\">\n<p data-start=\"1279\" data-end=\"1375\">Standards: Controls mapped to ISO 27001:2022<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"701\" data-end=\"1095\"><br data-start=\"906\" data-end=\"909\" \/><strong>9. What kind of encryption or password protection do you use to keep our data private and safe?<\/strong><\/p>\n<p data-start=\"701\" data-end=\"1095\">Encryption everywhere + strong password hygiene. AES-256 at rest, TLS 1.2\/1.3 in transit, password hashing, MFA + passkeys.<\/p>\n<p data-start=\"701\" data-end=\"1095\"><br data-start=\"1004\" data-end=\"1007\" \/><strong>10. Do you follow any known security standards or best practices (like ISO, NIST, etc.)?<\/strong><\/p>\n<ul>\n<li data-start=\"701\" data-end=\"1095\"><span style=\"font-size: 18px\">ISO 27001:2022<\/span><\/li>\n<li data-start=\"701\" data-end=\"1095\"><span style=\"font-size: 18px\">ISO 27071:2023<\/span><\/li>\n<\/ul>\n<h2 data-start=\"1097\" data-end=\"1444\"><span id=\"Section_4_Disaster_Recovery_Availability\">Section 4: Disaster Recovery &amp; Availability<\/span><\/h2>\n<p data-start=\"1097\" data-end=\"1444\"><br data-start=\"1140\" data-end=\"1143\" \/><strong>11. Do you have a disaster recovery plan to make sure our data and services stay available if something goes wrong?<\/strong><\/p>\n<p data-start=\"1097\" data-end=\"1444\">Yes.<\/p>\n<p data-start=\"1097\" data-end=\"1444\"><strong>12. How often do you test your disaster recovery plan? Can we see the results of the last test?<\/strong><\/p>\n<p data-start=\"1097\" data-end=\"1444\">We test DR on a fixed cadence\u2014quarterly tabletop, semi-annual partial failover, and a full-scale annual recovery (incl. backups + cross-region failover). Yes\u2014the latest test report evidence can be shared under NDA.<\/p>\n<p data-start=\"1097\" data-end=\"1444\"><br data-start=\"1356\" data-end=\"1359\" \/><strong>13. How quickly can we expect service to be restored in case of an outage or problem?<\/strong><\/p>\n<p data-start=\"1097\" data-end=\"1444\">P1 outage (service down): initial response \u2264 15 min, updates every 30 min, target restore \u2264 60 min (single-zone). If regional failover is required: restore \u2264 4 hrs.<\/p>\n<h2 data-start=\"1446\" data-end=\"1696\"><span id=\"Section_5_Service_Commitments_SLAs\">Section 5: Service Commitments (SLAs)<\/span><\/h2>\n<p data-start=\"1446\" data-end=\"1696\"><br data-start=\"1483\" data-end=\"1486\" \/><strong>14. What are your commitments regarding system uptime and availability?<\/strong><\/p>\n<p data-start=\"1446\" data-end=\"1696\">Core app &amp; APIs: 99.95% monthly uptime (\u2248 \u226422 min downtime in a 30-day month). Auth\/SSO: 99.99%. Ancillary\/reporting: 99.9%.<\/p>\n<p data-start=\"1446\" data-end=\"1696\"><br data-start=\"1557\" data-end=\"1560\" \/><strong>15. What is your usual response time when support is requested?<\/strong><\/p>\n<p data-start=\"1446\" data-end=\"1696\">As per SLA, &lt; 4 hours for critical, &lt; 8 hrs for major and &lt; 24 hours for minor issues. Refer SLA for details<\/p>\n<p data-start=\"1446\" data-end=\"1696\"><br data-start=\"1623\" data-end=\"1626\" \/><strong>16. Can you share your standard Service Level Agreement (SLA) with us?<\/strong><\/p>\n<p data-start=\"1446\" data-end=\"1696\">Yes. It\u2019s part of agreement signed.<\/p>\n<h2 data-start=\"1698\" data-end=\"2001\"><span id=\"Section_6_Risk_Management\">Section 6: Risk Management<\/span><\/h2>\n<p data-start=\"1698\" data-end=\"2001\"><br data-start=\"1724\" data-end=\"1727\" \/><strong>17. Has your service been reviewed by an internal security team before?<\/strong><\/p>\n<p data-start=\"1698\" data-end=\"2001\">Yes.<\/p>\n<p data-start=\"1698\" data-end=\"2001\"><strong>18. What kind of risk management steps have been taken to protect our data and services?<\/strong><\/p>\n<p data-start=\"1698\" data-end=\"2001\">We run a formal, continuously monitored risk program aligned to ISO 27001, VAPT. SIEM, DLP, IDS, Firewall, Password Policy, MDM, End point Security are in place<\/p>\n<p data-start=\"1698\" data-end=\"2001\"><br data-start=\"1889\" data-end=\"1892\" \/><strong>19. Are there any special agreements in place to protect us legally if something goes wrong with the service?<\/strong><\/p>\n<p data-start=\"1698\" data-end=\"2001\">Yes. We offer strong legal protections in the MSA: indemnities (IP + data breach), SLA\/service credits, DPA\/privacy addendum, security incident obligations, and termination assistance\/data export. Shared under NDA<\/p>\n<h2 data-start=\"2003\" data-end=\"2307\"><span id=\"Section_7_Access_Control_Privacy\">Section 7: Access Control &amp; Privacy<\/span><\/h2>\n<p data-start=\"2003\" data-end=\"2307\"><br data-start=\"2038\" data-end=\"2041\" \/><strong>20. What steps do you take to make sure only authorized people can access our data?<\/strong><\/p>\n<ul>\n<li data-start=\"181\" data-end=\"295\">\n<p data-start=\"183\" data-end=\"295\">Identity:\u00a0 MFA; WebAuthn\/passkeys for admins; unique accounts (no shared creds).<\/p>\n<\/li>\n<li data-start=\"296\" data-end=\"445\">\n<p data-start=\"298\" data-end=\"445\">Authorization: Least-privilege RBAC\/ABAC; default-deny policies; scoped service accounts; short-lived API tokens; customer-defined roles.<\/p>\n<\/li>\n<li data-start=\"446\" data-end=\"586\">\n<p data-start=\"448\" data-end=\"586\">Privileged access: JIT elevation via PAM with ticket\/approval, time limits<\/p>\n<\/li>\n<li data-start=\"587\" data-end=\"710\">\n<p data-start=\"589\" data-end=\"710\">Network guardrails: Private VPCs, security groups\/NACLs, private endpoints\/VPN, IP allowlists, no direct DB access.<\/p>\n<\/li>\n<li data-start=\"852\" data-end=\"1009\">\n<p data-start=\"854\" data-end=\"1009\">Device\/session: Device posture checks (disk encryption, patch level), idle timeouts, re-auth for sensitive actions, Secure\/HttpOnly\/SameSite cookies.<\/p>\n<\/li>\n<li data-start=\"1010\" data-end=\"1168\">\n<p data-start=\"1012\" data-end=\"1168\">Monitoring &amp; review: Tamper-evident audit logs for auth\/admin\/data export; SIEM alerts; quarterly access reviews<\/p>\n<\/li>\n<li data-start=\"1169\" data-end=\"1309\">\n<p data-start=\"1171\" data-end=\"1309\">People &amp; vendors: Background checks where lawful, least-privilege for staff\/sub-processors, security training, contractual flow-downs<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2003\" data-end=\"2307\"><br data-start=\"2124\" data-end=\"2127\" \/><strong>21.<\/strong>\u00a0<strong>How do you make sure our data is separated from other customers\u2019 data on your systems?<\/strong><\/p>\n<ul>\n<li data-start=\"303\" data-end=\"441\">\n<p data-start=\"305\" data-end=\"441\">Tenant binding:\u00a0<code data-start=\"325\" data-end=\"336\">tenant_id<\/code>\u00a0carried in auth token; every request and query is tenant-scoped by default (deny if missing\/mismatch).<\/p>\n<\/li>\n<li data-start=\"442\" data-end=\"577\">\n<p data-start=\"444\" data-end=\"577\">App guardrails: Data access layer auto-injects tenant filters; no raw cross-tenant joins; unit\/integration tests for isolation.<\/p>\n<\/li>\n<li data-start=\"578\" data-end=\"751\">\n<p data-start=\"580\" data-end=\"751\">Database controls: RLS policies enforce\u00a0<code data-start=\"628\" data-end=\"639\">tenant_id<\/code>\u00a0on every table; separate DB roles per service; no app superuser; schema-level privileges are least-privilege.<\/p>\n<\/li>\n<li data-start=\"752\" data-end=\"871\">\n<p data-start=\"754\" data-end=\"871\">Storage\/search\/queues: Per-tenant prefixes\/indices\/subjects with policies that block cross-tenant reads\/writes.<\/p>\n<\/li>\n<li data-start=\"872\" data-end=\"1003\">\n<p data-start=\"874\" data-end=\"1003\">Encryption: Per-tenant DEKs (wrapped by KMS) for at-rest data; optional field-level tokenization\/masking for sensitive PII.<\/p>\n<\/li>\n<li data-start=\"1004\" data-end=\"1172\">\n<p data-start=\"1006\" data-end=\"1172\">Admin access: JIT\/PAM with explicit tenant selection, session recording; no global \u201cread-all\u201d views; all access logged with tenant tags and alerts on anomalies.<\/p>\n<\/li>\n<li data-start=\"1173\" data-end=\"1302\">\n<p data-start=\"1175\" data-end=\"1302\">Backups\/DR: Backups tagged by tenant and encrypted with that tenant\u2019s key; restores scoped only to the requesting tenant.<\/p>\n<\/li>\n<li data-start=\"1303\" data-end=\"1405\">\n<p data-start=\"1305\" data-end=\"1405\">Assurance: Periodic isolation tests, code scans, and external VAPT; findings tracked to closure.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2003\" data-end=\"2307\"><br data-start=\"2217\" data-end=\"2220\" \/><strong>22. Do you have a policy for protecting user privacy and handling personal information?<\/strong><\/p>\n<p data-start=\"2003\" data-end=\"2307\">Yes.<\/p>\n<p data-start=\"2003\" data-end=\"2307\"><span style=\"font-size: 22px\"><strong>Reference:<\/strong><\/span><\/p>\n<h2 data-start=\"2003\" data-end=\"2307\"><a href=\"https:\/\/factech.ai\/blog\/\/prospect-faq-everything-you-need-to-know\/https:\/\/factech.ai\/blog\/\/prospect-faq-everything-you-need-to-know\/\" target=\"_blank\" rel=\"noopener\">Questions for FacTech SaaS <\/a><\/h2>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/what-security-measures-for-cloud-service-model-data-hosting\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A What security measures for Cloud Service Model &#038; Data Hosting? Section 1: Cloud Service Model &amp; Data Hosting 1. What type of cloud service are you offering \u2013 Platform as a Service (PaaS) or Software as a Service (SaaS)? SaaS 2. Can you confirm that all our customer transaction data will be stored only<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1216,3919],"ufaq-tag":[],"ufaq_folder":[],"class_list":["post-10945","ufaq","type-ufaq","status-publish","hentry","ufaq-category-facility-management-system","ufaq-category-information-security"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What security measures for Cloud Service Model &amp; Data Hosting? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-security-measures-for-cloud-service-model-data-hosting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What security measures for Cloud Service Model &amp; Data Hosting? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A What security measures for Cloud Service Model &#038; Data Hosting? 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Section 1: Cloud Service Model &amp; Data Hosting 1. What type of cloud service are you offering \u2013 Platform as a Service (PaaS) or Software as a Service (SaaS)? SaaS 2. 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