{"id":10372,"date":"2025-08-23T08:20:33","date_gmt":"2025-08-23T02:50:33","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&#038;p=10372"},"modified":"2025-08-23T10:42:10","modified_gmt":"2025-08-23T05:12:10","slug":"how-do-i-update-customer-data-after-bill-generation-without-canceling-the-bill-if-irn-is-not-generated","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-do-i-update-customer-data-after-bill-generation-without-canceling-the-bill-if-irn-is-not-generated\/","title":{"rendered":"How do I update customer data after bill generation without canceling the bill if IRN is not generated?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/blog\/wp-json\/wp\/v2\/ufaq\/10372' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-10372-CFmiX5TJ9d' data-post_id='10372'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/factech.ai\/blog\/ufaqs\/how-do-i-update-customer-data-after-bill-generation-without-canceling-the-bill-if-irn-is-not-generated\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow do I update customer data after bill generation without canceling the bill if IRN is not generated?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p data-start=\"258\" data-end=\"514\"><span style=\"font-family: arial, helvetica, sans-serif\">Factech allows admin users with billing and customer update rights to modify customer details in a generated invoice only if the<strong data-start=\"362\" data-end=\"431\"> IRN (Invoice Reference Number)<\/strong> has not been generated. This is because the invoice hasn\u2019t yet been pushed to the GST e-invoicing system. You can update the following fields for the unit or tenant, as bills may be generated for either owner or tenant.<\/span><\/p>\n<ul>\n<li data-start=\"472\" data-end=\"487\"><span style=\"font-family: arial, helvetica, sans-serif\">Customer Name<\/span><\/li>\n<li data-start=\"490\" data-end=\"499\"><span style=\"font-family: arial, helvetica, sans-serif\">Address<\/span><\/li>\n<li data-start=\"502\" data-end=\"509\"><span style=\"font-family: arial, helvetica, sans-serif\">GSTIN<\/span><\/li>\n<li data-start=\"502\" data-end=\"509\"><strong data-start=\"2\" data-end=\"16\" data-is-only-node=\"\">State Code<\/strong> must be a numeric value between 01 and 38.<\/li>\n<li data-start=\"502\" data-end=\"509\"><strong data-start=\"64\" data-end=\"89\" data-is-only-node=\"\">Place of Supply (POS)<\/strong> must also be a numeric value between 01 and 38.<\/li>\n<li data-start=\"502\" data-end=\"509\">Location<\/li>\n<li data-start=\"553\" data-end=\"563\"><span style=\"font-family: arial, helvetica, sans-serif\">Pin Code<\/span><\/li>\n<li data-start=\"553\" data-end=\"563\">Is Business<\/li>\n<\/ul>\n<p data-start=\"823\" data-end=\"934\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">Steps to update unit and tenant details:<\/span><\/strong><\/p>\n<ul>\n<li data-start=\"823\" data-end=\"934\">Go to <strong data-start=\"53\" data-end=\"65\">Customer<\/strong> menu \u2192 <strong data-start=\"73\" data-end=\"88\">Search Unit.<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-11016\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Customer-1.png\" alt=\"\" width=\"1345\" height=\"149\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Customer-1.png 1345w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Customer-1-200x22.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Customer-1-512x57.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Customer-1-768x85.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Customer-1-850x94.png 850w\" sizes=\"auto, (max-width: 1345px) 100vw, 1345px\" \/><\/p>\n<ul>\n<li data-start=\"823\" data-end=\"934\">Select the unit \u2192 Click <strong data-start=\"115\" data-end=\"125\">Search<\/strong> \u2192 Click <strong data-start=\"134\" data-end=\"155\">View Unit Details.<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-11015\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/View-Unit.png\" alt=\"\" width=\"1336\" height=\"332\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/View-Unit.png 1336w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/View-Unit-200x50.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/View-Unit-512x127.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/View-Unit-768x191.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/View-Unit-850x211.png 850w\" sizes=\"auto, (max-width: 1336px) 100vw, 1336px\" \/><\/p>\n<ul>\n<li data-start=\"823\" data-end=\"934\">To update unit\/owner info: click <strong data-start=\"192\" data-end=\"200\">Edit<\/strong>, update fields (GSTIN, Pin, etc.), then click <strong data-start=\"247\" data-end=\"257\">Update <\/strong><span style=\"font-family: trebuchet\">button.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-11014\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Update-Unit.png\" alt=\"\" width=\"1337\" height=\"504\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-Unit.png 1337w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-Unit-200x75.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-Unit-512x193.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-Unit-768x290.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-Unit-850x320.png 850w\" sizes=\"auto, (max-width: 1337px) 100vw, 1337px\" \/><\/p>\n<ul>\n<li data-start=\"823\" data-end=\"934\">To update tenant info: click <strong data-start=\"291\" data-end=\"299\">Edit<\/strong>, fill in details, and click <strong data-start=\"328\" data-end=\"338\" data-is-last-node=\"\">Update.<\/strong><\/li>\n<\/ul>\n<p data-start=\"823\" data-end=\"934\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"0\" data-end=\"56\" data-is-only-node=\"\">Steps to update user details in a generated invoice:<\/strong><\/span><\/p>\n<ul>\n<li data-start=\"823\" data-end=\"934\">Go to <strong data-start=\"65\" data-end=\"73\">Bill<\/strong> menu \u2192 <strong data-start=\"81\" data-end=\"96\">Search Bill.<\/strong><\/li>\n<\/ul>\n<p data-start=\"823\" data-end=\"934\"><span style=\"font-family: arial, helvetica, sans-serif\"><em data-start=\"893\" data-end=\"932\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11008 alignnone\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Search-Bill.png\" alt=\"\" width=\"1339\" height=\"505\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill.png 1339w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-200x75.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-512x193.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-768x290.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-850x321.png 850w\" sizes=\"auto, (max-width: 1339px) 100vw, 1339px\" \/><\/em><\/span><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:8b13da5b-8581-4e71-8c95-a9b5d758f1a6-36\" data-testid=\"conversation-turn-74\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"81e08608-3dc7-4fe2-9cdd-8bd1c81b451d\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<ul data-start=\"59\" data-end=\"279\">\n<li data-start=\"103\" data-end=\"172\">\n<p data-start=\"106\" data-end=\"172\"><span style=\"font-family: arial, helvetica, sans-serif\">Select the <strong data-start=\"117\" data-end=\"125\">Unit<\/strong> and <strong data-start=\"130\" data-end=\"143\">Bill Plan<\/strong>, then click on <strong data-start=\"159\" data-end=\"169\">Search<\/strong>.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11010 alignleft\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit.png\" alt=\"\" width=\"1339\" height=\"419\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit.png 1339w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit-200x63.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit-512x160.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit-768x240.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Search-Bill-by-Unit-850x266.png 850w\" sizes=\"auto, (max-width: 1339px) 100vw, 1339px\" \/><\/p>\n<ul data-start=\"59\" data-end=\"279\">\n<li data-start=\"173\" data-end=\"230\">\n<p data-start=\"176\" data-end=\"230\">\n<\/li>\n<li data-start=\"231\" data-end=\"279\" data-is-last-node=\"\">\n<p data-start=\"234\" data-end=\"279\" data-is-last-node=\"\">Select the bill and click <strong data-start=\"26\" data-end=\"50\">Update Customer Data<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex min-h-[46px] justify-start\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-11012\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill.png\" alt=\"\" width=\"1330\" height=\"411\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill.png 1330w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill-200x62.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill-512x158.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill-768x237.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Update-customer-in-bill-850x263.png 850w\" sizes=\"auto, (max-width: 1330px) 100vw, 1330px\" \/><\/div>\n<\/div>\n<\/div>\n<\/article>\n<div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><span style=\"font-size: 16px\">You can update customer details for multiple invoices by selecting the <strong data-start=\"129\" data-end=\"143\">date range<\/strong> and <strong data-start=\"148\" data-end=\"157\">month<\/strong> filter in the <strong data-start=\"172\" data-end=\"187\">Search Bill<\/strong> section.<\/span><\/div>\n<div aria-hidden=\"true\" data-edge=\"true\"><\/div>\n<ul>\n<li data-start=\"823\" data-end=\"934\">After updating, click <strong data-start=\"22\" data-end=\"41\">Regenerate PDFs<\/strong> to generate all updated invoices.<\/li>\n<\/ul>\n<p data-start=\"1542\" data-end=\"1662\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-11013\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2025\/08\/Regenerate-PDF.png\" alt=\"\" width=\"1326\" height=\"206\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Regenerate-PDF.png 1326w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Regenerate-PDF-200x31.png 200w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Regenerate-PDF-512x80.png 512w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Regenerate-PDF-768x119.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2025\/08\/Regenerate-PDF-850x132.png 850w\" sizes=\"auto, (max-width: 1326px) 100vw, 1326px\" \/><span style=\"font-family: arial, helvetica, sans-serif\">Clicking Regenerate PDF under Action will generate only that single invoice PDF.<\/span><\/p>\n<p data-start=\"1740\" data-end=\"1765\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong data-start=\"0\" data-end=\"19\" data-is-only-node=\"\">Important Note: &#8211; <\/strong><\/span><span style=\"font-family: arial, helvetica, sans-serif\">Once the IRN is generated, customer data in the invoice cannot be updated. As per GST rules, the invoice can be cancelled within 24 hours of creation, and a new invoice with a different number can be generated.<\/span><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/factech.ai\/blog\/ufaqs\/how-do-i-update-customer-data-after-bill-generation-without-canceling-the-bill-if-irn-is-not-generated\/'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How do I update customer data after bill generation without canceling the bill if IRN is not generated? Factech allows admin users with billing and customer update rights to modify customer details in a generated invoice only if the IRN (Invoice Reference Number) has not been generated. This is because the invoice hasn\u2019t yet<\/p>\n","protected":false},"author":10,"featured_media":11008,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[167],"ufaq-tag":[3691,3690,3694,3695,3693,3689,1708,1709,3692],"ufaq_folder":[],"class_list":["post-10372","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-billing","ufaq-tag-customer-info-correction","ufaq-tag-edit-customer-data","ufaq-tag-how-to-change-customer-details-in-factech","ufaq-tag-how-to-update-customer-details-in-factech","ufaq-tag-how-to-update-customer-info","ufaq-tag-update-customer-details","ufaq-tag-update-customer-details-in-factech","ufaq-tag-update-customer-details-in-ibill","ufaq-tag-update-invoice-details"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I update customer data after bill generation without canceling the bill if IRN is not generated? - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-do-i-update-customer-data-after-bill-generation-without-canceling-the-bill-if-irn-is-not-generated\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I update customer data after bill generation without canceling the bill if IRN is not generated? - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How do I update customer data after bill generation without canceling the bill if IRN is not generated? Factech allows admin users with billing and customer update rights to modify customer details in a generated invoice only if the IRN (Invoice Reference Number) has not been generated. 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