{"id":10079,"date":"2025-02-12T14:11:17","date_gmt":"2025-02-12T08:41:17","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=ufaq&p=10079"},"modified":"2025-02-24T09:55:42","modified_gmt":"2025-02-24T04:25:42","slug":"how-to-edit-or-delete-complaint-escalation","status":"publish","type":"ufaq","link":"https:\/\/factech.ai\/blog\/ufaqs\/how-to-edit-or-delete-complaint-escalation\/","title":{"rendered":"How to add or edit Complaint Escalation"},"content":{"rendered":"
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\n\t\t\t\tHow to add or edit Complaint Escalation\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. With the latest update, you can now edit or delete a Complaint Escalation easily.<\/p>\n

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To add or edit a complaint escalation, we need to follow these steps:<\/p>\n

Step 1:<\/p>\n

Login >> Go to Complaints >>\u00a0\u00a0<\/span>Complaint Escalation<\/span><\/p>\n

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To add a complaint escalation, we have to add shown information on the complaint Escalation page(Time should be in minutes and the notify person will be in the admin list)<\/p>\n

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To edit or delete a Complaint Escalation, follow these steps:<\/p>\n

Step 1:<\/p>\n

On the Complaint Escalation page, we can view the existing escalation matrix. Here, we need to select the escalation matrix we want to delete or edit.<\/p>\n

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Step 2:<\/p>\n

To delete a Complaint Escalation, click the ‘Delete’ button. Once you click the delete button, the complaint escalation will be removed.<\/p>\n

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Step 3:<\/p>\n

To edit the ‘Notify Person’ or ‘Time’, click the edit button. Then, select the ‘Notify Person’ or ‘Time’ (Time should be specified in minutes) and click the save button.<\/p>\n

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When we click the save button, the Complaint Escalation status will be updated.<\/p>\n

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Thank you!!<\/p>\n<\/div>\n\t\t\n\t\t\t

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A How to add or edit Complaint Escalation Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. With the latest update, you can now edit or delete a Complaint Escalation easily.   To add or edit a complaint escalation, we<\/p>\n","protected":false},"author":21,"featured_media":10081,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1972,3583,458,473,1216,1618],"ufaq-tag":[2575,3586,475,3585,477,3584],"ufaq_folder":[],"class_list":["post-10079","ufaq","type-ufaq","status-publish","has-post-thumbnail","hentry","ufaq-category-cafm","ufaq-category-complaint-escalation","ufaq-category-complaint-management","ufaq-category-escalation-matrix","ufaq-category-facility-management-system","ufaq-category-kaizen-cafm","ufaq-tag-add-escalation-for-cmms","ufaq-tag-complaint-escalation","ufaq-tag-complaint-esclation-matrix","ufaq-tag-delete-complaint-escalation","ufaq-tag-edit-complaint-escalation","ufaq-tag-how-to-edit-or-delete-complaint-escalation"],"aioseo_notices":[],"yoast_head":"\nHow to add or edit Complaint Escalation - Facility Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/how-to-edit-or-delete-complaint-escalation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to add or edit Complaint Escalation - Facility Technology\" \/>\n<meta property=\"og:description\" content=\"A How to add or edit Complaint Escalation Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. 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