{"id":1419,"date":"2020-07-14T19:49:46","date_gmt":"2020-07-14T14:19:46","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?p=1419"},"modified":"2020-08-15T19:18:56","modified_gmt":"2020-08-15T13:48:56","slug":"are-you-a-product-or-customer","status":"publish","type":"post","link":"https:\/\/factech.ai\/blog\/are-you-a-product-or-customer\/","title":{"rendered":"Are you a Product or Customer?"},"content":{"rendered":"<p>Rahul Berwal was scratching his head. Everyone in his community was complaining about a lot of unwanted calls &amp; emails. The Gate Management System, they bought 3 months back, has leaked their contact details.<\/p>\n<p>Now the association members have decided to replace the Free Visitor Management System with a reliable one. But the damage is already done.<\/p>\n<p>There are many ads offering free community, visitor management system.<\/p>\n<h6>Infamous Ads on the internet:<\/h6>\n<ul>\n<li>Life-Time Free ERP !!<\/li>\n<li>Free Visitor Management System !!<\/li>\n<li>No Hardware Cost, No Software Cost &#8211; Manage your community without any charge !!<\/li>\n<li>No Charge for 1 year, with 6 Devices free of Cost !!<\/li>\n<\/ul>\n<p>Everyone knows from school days &#8211;\u00a0 <a href=\"https:\/\/en.wikipedia.org\/wiki\/There_ain%27t_no_such_thing_as_a_free_lunch#:~:text=%22There%20ain't%20no%20such,and%20TNSTAAFL%20are%20also%20used.\">There is no such thing as free lunch<\/a>.\u00a0 \u00a0Still, many people decide to go with free software apps. Though everyone has doubts and they question themselves.<\/p>\n<h5>Questions comes to our mind while\u00a0 taking free Community Management Software<\/h5>\n<ul>\n<li>How free products can be of good quality?<\/li>\n<li>Will data be safe &#8211; not sold or used for other purposes?<\/li>\n<li>Will our problem be solved without paying a penny?<\/li>\n<li>How the company is offering free services, hardware?<\/li>\n<\/ul>\n<p>But, when the salesperson tells them reasons why her company offering free, some think that let&#8217;s try once, anyway if it&#8217;s free then we&#8217;ll not have any accountability for this buying decision. But we forget that there is a hidden cost, which is 2 to 3 times higher than if you take a good quality product by paying an affordable price.<\/p>\n<h5>Unreasonable answers given by the salesperson:<\/h5>\n<ul>\n<li><strong>Our company is well funded, and we have enough funds to run it free:\u00a0<\/strong> Can you imagine Investors to put his hard-earned money to waste it by offering free services.<\/li>\n<li><strong>We are in acquisition mode so offering free:<\/strong> No company with long term vision makes free customers if they can&#8217;t earn from them in different ways.<\/li>\n<\/ul>\n<p>This wrong philosophy of going for free community systems relates to an article that\u00a0 I read last year. The title of the article is &#8211; <em><strong>&#8220;When something online is free, you&#8217;re not the customer, you&#8217;re the product.&#8221;<\/strong><\/em>\u00a0by <a href=\"https:\/\/twitter.com\/zittrain\">Jonathan Zittrain<\/a><\/p>\n<h5>Disadvantages of free community management apps<\/h5>\n<ul>\n<li>You are treated as a product and not a customer. This is a big loss, you lose authority<\/li>\n<li>The problem will not get solved &#8211; then why we take it.<\/li>\n<li>Privacy loss<\/li>\n<li>Time Waste. You lose a lot of time trying to fit free software. Remember TIME IS MONEY.<\/li>\n<li>Your personal data is used or sold to other systems.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Share your views about free offers of Community Management systems here!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rahul Berwal was scratching his head. Everyone in his community was complaining about a lot of unwanted calls &amp; emails. The Gate Management System, they bought 3 months back, has leaked their contact details. Now the association members have decided to replace the Free Visitor Management System with a reliable one. But the damage is<\/p>\n","protected":false},"author":4,"featured_media":1424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[361,360,359,362,358,770,768,769],"post_folder":[],"class_list":["post-1419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facility-management-software","tag-free-society-management-software","tag-free-society-management-system","tag-free-visitor-management-system","tag-get-free-society-management-system","tag-life-time-free-erp","tag-what-are-advantages-of-free-software-or-system","tag-why-should-you-go-for-free-software","tag-why-should-you-not-opt-for-free-society-management-system"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Are you a Product or Customer? - Facility Technology<\/title>\n<meta name=\"description\" content=\"Factech provides the complete suite for real estate, housing society and facility management system. 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