Now with iSocietymanager, Complaint management system, not only you can track complaints online but also track complaints with the Advance IVR system which is like icing on the cake for our facility team.<\/p>\r\n
IVR based complaint management system is an integrated communication system to manage the record of complaint and their status. Users can register their complaint through any phone at any time. You can also check the status of your complaint. Now it is possible for all the residents to register their complaint even if they have not downloaded the app from anywhere anytime by just calling a specific number provided to them, which will register any of their complaints at the society helpdesk. The best part of this IVR is that the users can speak out their complaint and submit it with such an ease. This will be audible to the helpdesk when they open the admin app.<\/p>\r\n
![\"Advance](\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2018\/12\/complaint-300x200.jpg\")
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Helpdesk \/ Complaint Management (IVR)<\/strong> \u00b7 Complaint gets automatically assigned to the Staff based on slots and open complaints, Staff Leaves\/ Work Slots configurable. Advance IVR Management System In today\u2019s modern generation, society size increases day by day and there is need to be proper management. The members of the society face some issues in their daily routine related to the society like electricity issue, water issue, parking, lift etc. The society management can solve all the complaints of<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[112],"tags":[139,131,268,294,293,295],"post_folder":[],"class_list":["post-1148","post","type-post","status-publish","format-standard","hentry","category-complaint-grievances-management","tag-best-facility-management-software","tag-complaint-management","tag-ivr-enabled","tag-mygate-delhi","tag-mygate-gurgaon","tag-nobrokerhood"],"aioseo_notices":[],"yoast_head":"\n
Manage your complaints like never before! IVR enabled<\/strong><\/p>\r\n
\u00b7 Customer can raise complaint 24*7 through Web, Mobile App and IVR (Interactive Voice Response)
\u00b7 Management can track their Staff Performance and take better decisions.
\u00b7 Complaint Escalation Levels to keep track of escalations.
\u00b7 Complaint Reporting Analytics, Graphs and Charts.
\u00b7 Automatic Job Cards and OTP for Complaint logging by staff.<\/p>\r\n
Are you not happy that there is a team out here thinking about Apartments and Managing Committees like yours all the time and trying to make life easy for every one of you?<\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"