{"id":1108,"date":"2020-04-21T16:57:23","date_gmt":"2020-04-21T11:27:23","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?p=1108"},"modified":"2026-05-03T18:24:07","modified_gmt":"2026-05-03T12:54:07","slug":"advance-ivr-enabled-complaint-management-system","status":"publish","type":"post","link":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/","title":{"rendered":"Advance IVR enabled Complaint management system"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1110 size-large\" src=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1-1024x468.jpeg\" alt=\"Complaint Management\" width=\"512\" height=\"234\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1-1024x468.jpeg 1024w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1-300x137.jpeg 300w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1-768x351.jpeg 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1.jpeg 1280w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/p>\n<h1>Advance IVR enabled Complaint management system IVR enabled (iSocietymanager)<\/h1>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-weight: 400;\">In today\u2019s time, the occupancy are generally very high in the societies and there is need to be proper<\/span> complaint <span style=\"font-weight: 400;\">management. The members of the society face issues in daily routine like electricity, water, parking, lift etc.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <a href=\"https:\/\/factech.ai\/blog\/category\/society-management-system\/?include_category=get-startedpage%2F2%2Fpage%2F2%2Fpage%2F2%2Fpage%2F2%2Fpage%2F3%2Fpage%2F2%2Fpage%2F2%2Fpage%2F4%2Fpage%2F3%2Fpage%2F4%2Fpage%2F3%2Fpage%2F2%2Fpage%2F3%2Fpage%2F2%2Fpage%2F3%2Fpage%2F3%2Fpage%2F4%2Fpage%2F4%2Fpage%2F2%2Fpage%2F3%2Fpage%2F2%2Fpage%2F4%2Fpage%2F3%2Fpage%2F3%2Fpage%2F3%2Fpage%2F3%2Fpage%2F4%2Fpage%2F4%2Fpage%2F2%2Fpage%2F2%2Fpage\/3\/\">society management<\/a> is expected solve all the complaints but if there is no advanced and smart complaint help-desk\u00a0 solution then it become very difficult and time consuming doing it manually.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nothing is more challenging than dealing with day to day complains registered verbally through intercom from residents at the helpdesk.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Do you also face the same challenge every day even though you are using a complaint management system? Do you still get calls for logging complaints from intercom?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now with iSocietymanager <a href=\"https:\/\/factech.ai\/customer-complaint-management-system\">Complaint management system<\/a>, not only you can track complaints online but also facilitate residents to raise there complaint though a very swift and interactive IVR system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IVR based complaint management is an integrated communication system to record the the complaint and their status even when no one is required to sit physically at the help-desk. Users can register their complaint through any phone at any time. Now it is possible for all the residents to register their complaint even if they have not downloaded the app by just calling a specific number provided to them.\u00a0<\/span><\/p>\n<p><b>Helpdesk \/ Complaint Management (IVR)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Manage your complaints like never before! <\/span><b>IVR enabled<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Complaint gets automatically assigned to the Staff based on slots and open complaints, Staff\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Leaves\/ Work Slots configurable.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Customer can raise complaint 24*7 through Web, Mobile App and IVR (Interactive Voice\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Response)<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Management can track their Staff Performance and take better decisions.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Complaint Escalation Levels to keep track of escalations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Complaint Reporting Analytics, Graphs and Charts.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> \u00a0 \u00a0 \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Automatic Job Cards and OTP for Complaint closure.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Do call us to know more about it @ 9811600620. Visit: <a href=\"https:\/\/factech.ai\/customer-complaint-management-system.html\">https:\/\/factech.ai\/customer-complaint-management-system.html\u00a0<\/a><\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"vjJubaLYFG\"><p><a href=\"https:\/\/factech.ai\/blog\/who-follow-up-for-complaints-customer-or-facility\/\">Customer Complaints : Is Your Plumber Following Up<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Customer Complaints : Is Your Plumber Following Up&#8221; &#8212; Facility Technology\" src=\"https:\/\/factech.ai\/blog\/who-follow-up-for-complaints-customer-or-facility\/embed\/#?secret=Xv54rfkebD#?secret=vjJubaLYFG\" data-secret=\"vjJubaLYFG\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Advance IVR enabled Complaint management system IVR enabled (iSocietymanager) In today\u2019s time, the occupancy are generally very high in the societies and there is need to be proper complaint management. The members of the society face issues in daily routine like electricity, water, parking, lift etc. The society management is expected solve all the complaints<\/p>\n","protected":false},"author":6,"featured_media":1110,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[112],"tags":[131,54,1317,1314,1316,218,1315,37],"post_folder":[],"class_list":["post-1108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-complaint-grievances-management","tag-complaint-management","tag-e-intercom","tag-helpdesk-for-facility-management","tag-helpdesk-management-system","tag-helpdesk-system-for-commercial-real-estate","tag-ivr","tag-online-helpdesk-system-for-meter-companies","tag-society-management"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Ashish Sharma\"\/>\n\t<meta name=\"google-site-verification\" content=\"bMY0XhozZ3CQEqu6lNXmavGiAJg74GXiXzj17fnZUy4\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Facility Technology - Simplifying Facilities...\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"IVR Enable Complaint management system | Factech\" \/>\n\t\t<meta property=\"og:description\" content=\"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2020-04-21T11:27:23+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-05-03T12:54:07+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"IVR Enable Complaint management system | Factech\" \/>\n\t\t<meta name=\"twitter:description\" content=\"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#blogposting\",\"name\":\"IVR Enable Complaint management system | Factech\",\"headline\":\"Advance IVR enabled Complaint management system\",\"author\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/author\\\/ashish-sharmaisocietymanager-com\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/WhatsApp-Image-2020-04-13-at-15.45.14-1.jpeg\",\"width\":1280,\"height\":585},\"datePublished\":\"2020-04-21T16:57:23+05:30\",\"dateModified\":\"2026-05-03T18:24:07+05:30\",\"inLanguage\":\"en-US\",\"commentCount\":4,\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#webpage\"},\"articleSection\":\"Complaint Management, Complaint Management, e-intercom, Helpdesk for Facility Management, helpdesk management system, Helpdesk System for Commercial Real Estate, IVR, Online Helpdesk System for Meter Companies, society management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/factech.ai\\\/blog\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/category\\\/complaint-grievances-management\\\/#listItem\",\"name\":\"Complaint Management\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/category\\\/complaint-grievances-management\\\/#listItem\",\"position\":2,\"name\":\"Complaint Management\",\"item\":\"https:\\\/\\\/factech.ai\\\/blog\\\/category\\\/complaint-grievances-management\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#listItem\",\"name\":\"Advance IVR enabled Complaint management system\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#listItem\",\"position\":3,\"name\":\"Advance IVR enabled Complaint management system\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/category\\\/complaint-grievances-management\\\/#listItem\",\"name\":\"Complaint Management\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#organization\",\"name\":\"Factech Solutions\",\"description\":\"Simplifying Facilities...\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\",\"telephone\":\"+918448869708\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/factech.co.in\\\/blog\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/cropped-cropped-Factech_logo_Signature-1.png\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#organizationLogo\"},\"image\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#organizationLogo\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/author\\\/ashish-sharmaisocietymanager-com\\\/#author\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/author\\\/ashish-sharmaisocietymanager-com\\\/\",\"name\":\"Ashish Sharma\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#authorImage\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9c310b39b402a625ea4c17a9d7d284d358e2c0de2f6803541d9bb0fb4af303cc?s=96&d=mm&r=g\",\"width\":96,\"height\":96,\"caption\":\"Ashish Sharma\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#webpage\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/\",\"name\":\"IVR Enable Complaint management system | Factech\",\"description\":\"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/author\\\/ashish-sharmaisocietymanager-com\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/author\\\/ashish-sharmaisocietymanager-com\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/WhatsApp-Image-2020-04-13-at-15.45.14-1.jpeg\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#mainImage\",\"width\":1280,\"height\":585},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/advance-ivr-enabled-complaint-management-system\\\/#mainImage\"},\"datePublished\":\"2020-04-21T16:57:23+05:30\",\"dateModified\":\"2026-05-03T18:24:07+05:30\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/factech.ai\\\/blog\\\/\",\"name\":\"Facility Technology\",\"description\":\"Simplifying Facilities...\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/factech.ai\\\/blog\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"IVR Enable Complaint management system | Factech","description":"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated","canonical_url":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"google-site-verification":"bMY0XhozZ3CQEqu6lNXmavGiAJg74GXiXzj17fnZUy4","miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BlogPosting","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#blogposting","name":"IVR Enable Complaint management system | Factech","headline":"Advance IVR enabled Complaint management system","author":{"@id":"https:\/\/factech.ai\/blog\/author\/ashish-sharmaisocietymanager-com\/#author"},"publisher":{"@id":"https:\/\/factech.ai\/blog\/#organization"},"image":{"@type":"ImageObject","url":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1.jpeg","width":1280,"height":585},"datePublished":"2020-04-21T16:57:23+05:30","dateModified":"2026-05-03T18:24:07+05:30","inLanguage":"en-US","commentCount":4,"mainEntityOfPage":{"@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#webpage"},"isPartOf":{"@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#webpage"},"articleSection":"Complaint Management, Complaint Management, e-intercom, Helpdesk for Facility Management, helpdesk management system, Helpdesk System for Commercial Real Estate, IVR, Online Helpdesk System for Meter Companies, society management"},{"@type":"BreadcrumbList","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog#listItem","position":1,"name":"Home","item":"https:\/\/factech.ai\/blog","nextItem":{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog\/category\/complaint-grievances-management\/#listItem","name":"Complaint Management"}},{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog\/category\/complaint-grievances-management\/#listItem","position":2,"name":"Complaint Management","item":"https:\/\/factech.ai\/blog\/category\/complaint-grievances-management\/","nextItem":{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#listItem","name":"Advance IVR enabled Complaint management system"},"previousItem":{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#listItem","position":3,"name":"Advance IVR enabled Complaint management system","previousItem":{"@type":"ListItem","@id":"https:\/\/factech.ai\/blog\/category\/complaint-grievances-management\/#listItem","name":"Complaint Management"}}]},{"@type":"Organization","@id":"https:\/\/factech.ai\/blog\/#organization","name":"Factech Solutions","description":"Simplifying Facilities...","url":"https:\/\/factech.ai\/blog\/","telephone":"+918448869708","logo":{"@type":"ImageObject","url":"https:\/\/factech.co.in\/blog\/wp-content\/uploads\/2021\/05\/cropped-cropped-Factech_logo_Signature-1.png","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#organizationLogo"},"image":{"@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#organizationLogo"}},{"@type":"Person","@id":"https:\/\/factech.ai\/blog\/author\/ashish-sharmaisocietymanager-com\/#author","url":"https:\/\/factech.ai\/blog\/author\/ashish-sharmaisocietymanager-com\/","name":"Ashish Sharma","image":{"@type":"ImageObject","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/9c310b39b402a625ea4c17a9d7d284d358e2c0de2f6803541d9bb0fb4af303cc?s=96&d=mm&r=g","width":96,"height":96,"caption":"Ashish Sharma"}},{"@type":"WebPage","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#webpage","url":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/","name":"IVR Enable Complaint management system | Factech","description":"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/factech.ai\/blog\/#website"},"breadcrumb":{"@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#breadcrumblist"},"author":{"@id":"https:\/\/factech.ai\/blog\/author\/ashish-sharmaisocietymanager-com\/#author"},"creator":{"@id":"https:\/\/factech.ai\/blog\/author\/ashish-sharmaisocietymanager-com\/#author"},"image":{"@type":"ImageObject","url":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-13-at-15.45.14-1.jpeg","@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#mainImage","width":1280,"height":585},"primaryImageOfPage":{"@id":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/#mainImage"},"datePublished":"2020-04-21T16:57:23+05:30","dateModified":"2026-05-03T18:24:07+05:30"},{"@type":"WebSite","@id":"https:\/\/factech.ai\/blog\/#website","url":"https:\/\/factech.ai\/blog\/","name":"Facility Technology","description":"Simplifying Facilities...","inLanguage":"en-US","publisher":{"@id":"https:\/\/factech.ai\/blog\/#organization"}}]},"og:locale":"en_US","og:site_name":"Facility Technology - Simplifying Facilities...","og:type":"article","og:title":"IVR Enable Complaint management system | Factech","og:description":"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated","og:url":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/","og:image":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png","og:image:secure_url":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png","article:published_time":"2020-04-21T11:27:23+00:00","article:modified_time":"2026-05-03T12:54:07+00:00","twitter:card":"summary","twitter:title":"IVR Enable Complaint management system | Factech","twitter:description":"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated","twitter:image":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/05\/cropped-Factech_logo_Signature-1.png"},"aioseo_meta_data":{"post_id":"1108","title":"IVR Enable Complaint management system | Factech","description":"The occupancy are generally very high in the societies and there is need to be proper complaint management. IVR based complaint management is an integrated","keywords":null,"keyphrases":{"focus":{"keyphrase":"complaint management","score":90,"analysis":{"keyphraseInTitle":{"score":9,"maxScore":9,"error":0},"keyphraseInDescription":{"score":9,"maxScore":9,"error":0},"keyphraseLength":{"score":9,"maxScore":9,"error":0,"length":2},"keyphraseInURL":{"score":5,"maxScore":5,"error":0},"keyphraseInIntroduction":{"score":3,"maxScore":9,"error":1},"keyphraseInSubHeadings":[],"keyphraseInImageAlt":{"score":9,"maxScore":9,"error":0},"keywordDensity":{"type":"best","score":9,"maxScore":9,"error":0}}},"additional":[]},"primary_term":null,"canonical_url":"https:\/\/factech.ai\/blog\/advance-ivr-enabled-complaint-management-system\/","og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"BlogPosting","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":[],"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2021-05-20 10:19:17","updated":"2026-05-03 13:03:46","seo_analyzer_scan_date":null},"_links":{"self":[{"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/posts\/1108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/comments?post=1108"}],"version-history":[{"count":9,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/posts\/1108\/revisions"}],"predecessor-version":[{"id":13011,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/posts\/1108\/revisions\/13011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/media\/1110"}],"wp:attachment":[{"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/media?parent=1108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/categories?post=1108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/tags?post=1108"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/factech.ai\/blog\/wp-json\/wp\/v2\/post_folder?post=1108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}