{"id":1829,"date":"2020-08-15T18:27:55","date_gmt":"2020-08-15T12:57:55","guid":{"rendered":"https:\/\/blog.isocietymanager.com\/?page_id=1829"},"modified":"2024-05-31T18:12:26","modified_gmt":"2024-05-31T12:42:26","slug":"complaint-management-faq","status":"publish","type":"page","link":"https:\/\/factech.ai\/blog\/faq\/complaint-management-faq\/","title":{"rendered":"Complaint Management FAQ"},"content":{"rendered":"<h2><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-data-input-require-to-start-the-complaint-management\/\" target=\"_blank\" rel=\"noopener\">What data or input is required for Complaint Management<\/a><\/h2>\n<h2><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/qr-based-complaint-management\/\" target=\"_blank\" rel=\"noopener\">QR based Complaint Management<\/a><\/h2>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"> <a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-complaint-category\/\">How to customize complaint category &amp; sub Category?<\/a> <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-add-staff-and-supervisor-for-complaint\/\">How to Add complaint Staff\/update existing staff?<\/a> (in current situation staff phone number is mandatory) <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/\">How to configure complaint escalation?<\/a> <\/span><\/li>\n<li><span style=\"font-size: 20px;\"><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-get-complaint-escalation-notifications-in-admin-mobile-app\/\" target=\"_blank\" rel=\"noopener\">How to get Complaint Escalation Notifications in Admin Mobile App?<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-assign-complaint-to-staff-update-status-of-complaint-closing-of-complaintcommunication-with-unit-tenant\/\">How to assign complaint to staff, update status of complaint, closing of complaint,communication with unit\/tenant?<\/a> <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-generate-complaint-job-card\/\">How to assign job card?<\/a> <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to add complaint on behalf of unit? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to search complaint by complaint number, status, specific date range, exporting complaint data, using builder report, pictorial representation? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to add custom complaint status? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-enable-reopen-complaint-feature\/\">How to enable reopen complaint feature?<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"> How to enable automatic assign staff feature? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to enable automatic status feature? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to enable OTP feature? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to enable add complaint alert? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\">How to customize hours for reopening of complaint? <\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #000000; font-size: 20px;\"><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-are-different-reports-in-complaint-or-helpdesk\/\" target=\"_blank\" rel=\"noopener\">What are different reports and MIS of Complaint Helpdesk<\/a> <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What data or input is required for Complaint Management QR based Complaint Management &nbsp; How to customize complaint category &amp; sub Category? How to Add complaint Staff\/update existing staff? (in current situation staff phone number is mandatory) How to configure complaint escalation? How to get Complaint Escalation Notifications in Admin Mobile App? How to assign<\/p>\n","protected":false},"author":4,"featured_media":4880,"parent":1030,"menu_order":43,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-1829","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Management FAQ - Facility Technology<\/title>\n<meta name=\"description\" content=\"What is complaint Management Dashboard? How to customize complaint category &amp; sub Category? 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