{"id":10536,"date":"2025-05-19T16:14:34","date_gmt":"2025-05-19T10:44:34","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?page_id=10536"},"modified":"2025-09-11T15:00:53","modified_gmt":"2025-09-11T09:30:53","slug":"prospect-faq-everything-you-need-to-know","status":"publish","type":"page","link":"https:\/\/factech.ai\/blog\/prospect-faq-everything-you-need-to-know\/","title":{"rendered":"Prospect FAQ: Everything You Need to Know"},"content":{"rendered":"<h1 data-pm-slice=\"0 0 []\">General Questions<\/h1>\n<p data-pm-slice=\"0 0 []\"><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-technologies-and-version-control-systems-does-factech-use\/\" target=\"_blank\" rel=\"noopener\">1 What technologies and version control systems does Factech use?<\/a><\/p>\n<p><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-type-of-database-does-factech-use\/\" target=\"_blank\" rel=\"noopener\">2 What type of database does Factech use?<\/a><\/p>\n<p>3 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-are-bugs-tracked-and-resolved\/\" target=\"_blank\" rel=\"noopener\">How are bugs tracked and resolved?<\/a><\/p>\n<p>4 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/does-factech-provide-api-access-if-yes-is-there-any-conditions-to-use-it\/\" target=\"_blank\" rel=\"noopener\">Does Factech provide API access, If yes is there any conditions to use it?<\/a><\/p>\n<p>5 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/which-programming-language-is-the-system-built-on\/\" target=\"_blank\" rel=\"noopener\">Which programming language is the system built on?<\/a><\/p>\n<p>6 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-is-the-system-and-server-downtime\/\" target=\"_blank\" rel=\"noopener\">What is the system and server downtime?<\/a><\/p>\n<p>7 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-security-measures-are-in-place\/\" target=\"_blank\" rel=\"noopener\">What security measures are in place?<\/a><\/p>\n<p>8<a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-resource-intensive-is-the-system-on-pcs-laptops-and-mobile-devices\/\" target=\"_blank\" rel=\"noopener\"> How resource-intensive is the system on PCs, laptops, and mobile devices?<\/a><\/p>\n<p>9 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-are-the-minimum-phone-android-ios-versions-required-to-run-the-factech-app\/\" target=\"_blank\" rel=\"noopener\">What are the minimum phone Android\/iOS versions required to run the Factech app<\/a><\/p>\n<p>10 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-many-servers-does-factech-operate\/\" target=\"_blank\" rel=\"noopener\">How many servers does Factech operate?<\/a><\/p>\n<p>11 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-certifications-does-the-system-hold-and-how-is-data-privacy-ensured\/\" target=\"_blank\" rel=\"noopener\">What certifications does the system hold, and how is data privacy ensured?<\/a><\/p>\n<p>12 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-scalable-is-the-product-for-high-traffic-or-data-load\/\" target=\"_blank\" rel=\"noopener\">How scalable is the product for high traffic or data load?<\/a><\/p>\n<p>13 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-are-security-incidents-and-breaches-handled\/\" target=\"_blank\" rel=\"noopener\">How are security incidents and breaches handled?<\/a><\/p>\n<p>14<a href=\"https:\/\/factech.ai\/blog\/ufaqs\/is-there-an-incident-response-and-recovery-plan\/\" target=\"_blank\" rel=\"noopener\"> Is there an incident response and recovery plan?<\/a><\/p>\n<p>15 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/is-our-data-backed-up-regularly\/\" target=\"_blank\" rel=\"noopener\">Is our data backed up regularly?<\/a><\/p>\n<p>16 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/what-happens-to-our-data-if-we-stop-using-the-service\/\" target=\"_blank\" rel=\"noopener\">What happens to our data if we stop using the service?<\/a><\/p>\n<p>17 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-do-you-manage-system-updates-and-version-control\/\" target=\"_blank\" rel=\"noopener\">How do you manage system updates and version control?<\/a><\/p>\n<p>18 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-secure-are-your-api-endpoints\/\" target=\"_blank\" rel=\"noopener\">How secure are your API endpoints?<\/a><\/p>\n<p>19 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/can-we-choose-the-data-center-location-for-compliance-reasons\/\" target=\"_blank\" rel=\"noopener\">Can we choose the data center location (for compliance reasons)<\/a><\/p>\n<p>20 <a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-do-you-handle-disaster-recovery-and-failover\/\" target=\"_blank\" rel=\"noopener\">How do you handle disaster recovery and failover?<\/a><\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n<h2 data-start=\"33\" data-end=\"80\"><a href=\"https:\/\/factech.ai\/blog\/\/ufaqs\/what-security-measures-for-cloud-service-model-data-hosting\/\" target=\"_blank\" rel=\"noopener\">What SaaS Cloud based Security measures are taken care of? <\/a><\/h2>\n<h1 data-start=\"2309\" data-end=\"2331\">Cloud Network Security<\/h1>\n<h2 data-start=\"2333\" data-end=\"2360\">Security &amp; Access Control<\/h2>\n<p data-start=\"2364\" data-end=\"2444\"><strong>1. Are all network settings and configurations kept secure and regularly updated?<\/strong><\/p>\n<p data-start=\"2364\" data-end=\"2444\">Yes.<\/p>\n<p data-start=\"2448\" data-end=\"2569\"><strong>2. Is access to your cloud infrastructure limited only to the people who are directly managing or maintaining our systems?<\/strong><\/p>\n<p data-start=\"2448\" data-end=\"2569\">Yes.<\/p>\n<p data-start=\"2573\" data-end=\"2658\"><strong>3. Do you have protections in place against threats like phishing, viruses, and hacking?<\/strong><\/p>\n<p data-start=\"2573\" data-end=\"2658\">Yes.<\/p>\n<h2 data-start=\"2660\" data-end=\"3023\">Monitoring &amp; Protection<\/h2>\n<p data-start=\"2660\" data-end=\"3023\"><br data-start=\"2683\" data-end=\"2686\" \/><strong>4. Do you keep records (logs) of system activity so that any suspicious or unauthorized behavior can be detected?<\/strong><\/p>\n<p data-start=\"2660\" data-end=\"3023\">Yes.<\/p>\n<p data-start=\"2660\" data-end=\"3023\"><br data-start=\"2799\" data-end=\"2802\" \/><strong>5. Have you set up alerts to warn if there\u2019s any potential threat or unusual activity in our cloud systems?<\/strong><\/p>\n<p data-start=\"2660\" data-end=\"3023\">Yes.<\/p>\n<p data-start=\"2660\" data-end=\"3023\"><br data-start=\"2909\" data-end=\"2912\" \/><strong>6. Do you use tools to constantly watch over and analyze the network traffic and activity in your cloud system?<\/strong><\/p>\n<p data-start=\"2660\" data-end=\"3023\">Yes.<\/p>\n<h2 data-start=\"3025\" data-end=\"3273\">Data Protection<\/h2>\n<p data-start=\"3025\" data-end=\"3273\"><br data-start=\"3040\" data-end=\"3043\" \/><strong>7. Is the data that\u2019s sent between your cloud services and our users protected with secure communication methods like TLS or SSL?<\/strong><\/p>\n<p data-start=\"3025\" data-end=\"3273\">Yes.<\/p>\n<p data-start=\"3025\" data-end=\"3273\"><br data-start=\"3172\" data-end=\"3175\" \/><strong>8. Do you use encryption to protect sensitive information while it\u2019s being sent over the internet?<\/strong><\/p>\n<p data-start=\"3025\" data-end=\"3273\">Yes.<\/p>\n<h2 data-start=\"3275\" data-end=\"3456\">DDoS Attack Prevention<\/h2>\n<p data-start=\"3275\" data-end=\"3456\"><br data-start=\"3297\" data-end=\"3300\" \/><strong>9. Do you have any protections in place to stop or reduce the impact of Distributed Denial of Service (DDoS) attacks that could try to overwhelm the system?<\/strong><\/p>\n<p data-start=\"3275\" data-end=\"3456\">Yes<\/p>\n<h1 data-start=\"3458\" data-end=\"3490\">Access Control &amp; User Management<\/h1>\n<h2 data-start=\"3492\" data-end=\"3527\">User Permissions &amp; Access Control<\/h2>\n<p data-start=\"3531\" data-end=\"3627\"><strong>1. Do users only have access to the systems or data they need to do their job \u2014 and nothing more?<\/strong><\/p>\n<p data-start=\"3531\" data-end=\"3627\">Yes.<\/p>\n<p data-start=\"3631\" data-end=\"3755\"><strong>2. Is there a system in place to make sure our data isn&#8217;t accidentally shared with other companies or customers on the cloud?<\/strong><\/p>\n<p data-start=\"3631\" data-end=\"3755\">Yes.<\/p>\n<p data-start=\"3759\" data-end=\"3867\"><strong>3. Are responsibilities and access separated so that no single person has full control over critical functions?<\/strong><\/p>\n<p data-start=\"3759\" data-end=\"3867\">Yes.<\/p>\n<h2 data-start=\"3869\" data-end=\"3891\">Monitoring &amp; Reviews<\/h2>\n<p data-start=\"3895\" data-end=\"3988\"><strong>1. Is access by users with special permissions (privileged users) being tracked and monitored?<\/strong><\/p>\n<p data-start=\"3895\" data-end=\"3988\">Yes.<\/p>\n<p data-start=\"3992\" data-end=\"4101\"><strong>2. Are regular checks done to review who has access to cloud systems and whether their access is still needed?<\/strong><\/p>\n<p data-start=\"3992\" data-end=\"4101\">Yes.<\/p>\n<p data-start=\"4105\" data-end=\"4182\"><strong>3. Are changes to user permissions or system settings being logged and reviewed?<\/strong><\/p>\n<p data-start=\"4105\" data-end=\"4182\">Yes<\/p>\n<h2 data-start=\"4184\" data-end=\"4203\">Security Measures<\/h2>\n<p data-start=\"4207\" data-end=\"4294\"><strong>1. Are strong password rules followed on all cloud systems, similar to CCIL\u2019s standards?<\/strong><\/p>\n<p data-start=\"4207\" data-end=\"4294\">Yes.<\/p>\n<p data-start=\"4298\" data-end=\"4410\"><strong>2. Is multi-factor authentication (like OTPs or authentication apps) required for users who access cloud systems?<\/strong><\/p>\n<p data-start=\"4298\" data-end=\"4410\">Yes.<\/p>\n<p data-start=\"4414\" data-end=\"4499\"><strong>3. Are users automatically logged out if they are inactive for a certain amount of time?<\/strong><\/p>\n<p data-start=\"4414\" data-end=\"4499\">Yes.<\/p>\n<h1 data-start=\"4501\" data-end=\"4520\">Cloud Data Security<\/h1>\n<h2 data-start=\"4522\" data-end=\"4547\">Data Backup &amp; Retention<\/h2>\n<p data-start=\"4551\" data-end=\"4622\"><strong>1. Is data on the cloud regularly backed up according to a set schedule?<\/strong><\/p>\n<p data-start=\"4551\" data-end=\"4622\">Yes.<\/p>\n<p data-start=\"4626\" data-end=\"4767\"><strong>2. Are old or unneeded copies of data stored in different locations properly deleted when they are no longer needed or when requested by CCIL?<\/strong><\/p>\n<p data-start=\"4626\" data-end=\"4767\">Yes.<\/p>\n<p data-start=\"4771\" data-end=\"4858\"><strong>3. Is there a clear plan for how long data should be kept and when it should be destroyed?<\/strong><\/p>\n<p data-start=\"4771\" data-end=\"4858\">Yes.<\/p>\n<h2 data-start=\"4860\" data-end=\"5191\">Data Protection &amp; Risk Management<\/h2>\n<p data-start=\"4860\" data-end=\"5191\"><br data-start=\"4893\" data-end=\"4896\" \/><strong>4. Is any sensitive or critical data assessed for risk before storing it in the cloud?<\/strong><\/p>\n<p data-start=\"4860\" data-end=\"5191\">Yes.<\/p>\n<p data-start=\"4860\" data-end=\"5191\"><br data-start=\"4982\" data-end=\"4985\" \/><strong>5. Are there controls in place to protect against accidental data leaks or breaches?<\/strong><\/p>\n<p data-start=\"4860\" data-end=\"5191\">Yes.<\/p>\n<p data-start=\"4860\" data-end=\"5191\"><br data-start=\"5069\" data-end=\"5072\" \/><strong>6. Is all data both stored (at rest) and being transferred (in transit) encrypted, depending on its importance or type?<\/strong><\/p>\n<p data-start=\"4860\" data-end=\"5191\">Yes.<\/p>\n<h2 data-start=\"5193\" data-end=\"5561\">Operational Security<\/h2>\n<p data-start=\"5193\" data-end=\"5561\"><br data-start=\"5213\" data-end=\"5216\" \/><strong>7. Does the cloud service provider have processes for managing changes, keeping systems running smoothly, and protecting against viruses or malware?<\/strong><\/p>\n<p data-start=\"5193\" data-end=\"5561\">Yes.<\/p>\n<p data-start=\"5193\" data-end=\"5561\"><br data-start=\"5364\" data-end=\"5367\" \/><strong>8. Is logging and monitoring of activities on cloud systems being done regularly?<\/strong><\/p>\n<p data-start=\"5193\" data-end=\"5561\">Yes.<\/p>\n<p data-start=\"5193\" data-end=\"5561\"><br data-start=\"5448\" data-end=\"5451\" \/><strong>9. Do cloud systems include features like backup and capacity management to handle increased demand or issues?<\/strong><\/p>\n<p data-start=\"5193\" data-end=\"5561\">Yes.<\/p>\n<h2 data-start=\"5563\" data-end=\"5713\">End-User Security<\/h2>\n<p data-start=\"5563\" data-end=\"5713\" data-is-last-node=\"\" data-is-only-node=\"\"><br data-start=\"5580\" data-end=\"5583\" \/><strong>10. Are users required to have antivirus or anti-malware software installed on their devices before they connect to cloud systems?<\/strong><\/p>\n<p data-start=\"5563\" data-end=\"5713\" data-is-last-node=\"\" data-is-only-node=\"\">For anyone with privileged access (our staff\/admins): Yes\u2014EDR\/anti-malware is mandatory and enforced.<br data-start=\"129\" data-end=\"132\" \/>For regular end-users of the SaaS via browser: Not required by default, but strongly recommended;<\/p>\n<p>&nbsp;<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Questions 1 What technologies and version control systems does Factech use? 2 What type of database does Factech use? 3 How are bugs tracked and resolved? 4 Does Factech provide API access, If yes is there any conditions to use it? 5 Which programming language is the system built on? 6 What is the<\/p>\n","protected":false},"author":4,"featured_media":4171,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-10536","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - 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