{"id":7146,"date":"2023-09-20T11:35:22","date_gmt":"2023-09-20T06:05:22","guid":{"rendered":"https:\/\/factech.co.in\/blog\/?post_type=awsm_job_openings&#038;p=7146"},"modified":"2025-11-18T18:17:56","modified_gmt":"2025-11-18T12:47:56","slug":"saas-software-technical-customer-support-specialist","status":"publish","type":"awsm_job_openings","link":"https:\/\/factech.ai\/blog\/career\/saas-software-technical-customer-support-specialist\/","title":{"rendered":"SaaS Software Technical Customer Support Specialist"},"content":{"rendered":"<h3>At Factech you will be part of team, which work together to simplify facility and operations in Real Estate &amp; FM Companies.<\/h3>\n<h2>Why you should Join:<\/h2>\n<ul>\n<li><span style=\"font-size: 14pt;\">Engage leaders of FM and Real Estate Companies<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">A culture where we keep seeking better and most convenient solutions.<\/span><\/li>\n<\/ul>\n<h2>What you will do regularly:<\/h2>\n<p><span style=\"font-size: 19px;\">You will be responsible for providing technical assistance, support to our software users, ensuring their issues are resolved and we respond promptly and efficiently. Interact &amp; Collaborate with internal team for follow up and able to handle implenetation on time for new or existing client.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\">Develops Healthy Customer Relationship<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Enhances Customer Training<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Evaluates and Analyzes Customer Needs<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Builds Trust and Transparency with Clients<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Onboards New Clients<\/span><\/li>\n<li><span style=\"font-size: 18px;\">Diagnose and resolve software-related problems<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Acts as a Customer Advocate<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Encourages Customers to Upgrade their Products<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Promotes Customer Loyalty<\/span><\/li>\n<\/ul>\n<h2>What skills you will hone:<\/h2>\n<ul>\n<li><span style=\"font-size: 14pt;\">SaaS Software Support<\/span><\/li>\n<li><span style=\"font-size: 18px;\">Communication &amp; Interpersonal skill<\/span><\/li>\n<li><span style=\"font-size: 18px;\">Working in Team<\/span><\/li>\n<li><span style=\"font-size: 18px;\">Customer empathy, EQ<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/factech.ai\/blog\/\/career\/software-product-engineer\/factechhiring\/\" rel=\"attachment wp-att-2466\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2466\" src=\"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2021\/01\/FactechHiring.png\" alt=\"Jobs at Factech\" width=\"1414\" height=\"2000\" srcset=\"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/01\/FactechHiring.png 1414w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/01\/FactechHiring-212x300.png 212w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/01\/FactechHiring-724x1024.png 724w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/01\/FactechHiring-768x1086.png 768w, https:\/\/factech.ai\/blog\/wp-content\/uploads\/2021\/01\/FactechHiring-1086x1536.png 1086w\" sizes=\"auto, (max-width: 1414px) 100vw, 1414px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Factech you will be part of team, which work together to simplify facility and operations in Real Estate &amp; FM Companies. Why you should Join: Engage leaders of FM and Real Estate Companies A culture where we keep seeking better and most convenient solutions. What you will do regularly: You will be responsible for<\/p>\n","protected":false},"author":4,"featured_media":2466,"template":"","meta":[],"awsm_job_openings_folder":[],"class_list":["post-7146","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"At Factech you will be part of team, which work together to simplify facility and operations in Real Estate &amp; FM Companies. Why you should Join: Engage leaders of FM and Real Estate Companies A culture where we keep seeking better and most convenient solutions. What you will do regularly: You will be responsible for\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Manvik\"\/>\n\t<meta name=\"google-site-verification\" content=\"bMY0XhozZ3CQEqu6lNXmavGiAJg74GXiXzj17fnZUy4\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/factech.ai\/blog\/career\/saas-software-technical-customer-support-specialist\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Facility Technology - Simplifying Facilities...\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"SaaS Software Technical Customer Support Specialist - Facility Technology\" \/>\n\t\t<meta property=\"og:description\" content=\"At Factech you will be part of team, which work together to simplify facility and operations in Real Estate &amp; FM Companies. 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