{"version":"1.0","provider_name":"Facility Technology","provider_url":"https:\/\/factech.ai\/blog","author_name":"Vivek","author_url":"https:\/\/factech.ai\/blog\/author\/vivek\/","title":"How to configure complaint escalation? - Facility Technology","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"KLbAmSD0vv\"><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/\">How to configure complaint escalation?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/factech.ai\/blog\/ufaqs\/how-to-configure-complaint-escalation\/embed\/#?secret=KLbAmSD0vv\" width=\"600\" height=\"338\" title=\"&#8220;How to configure complaint escalation?&#8221; &#8212; Facility Technology\" data-secret=\"KLbAmSD0vv\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/factech.ai\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/factech.ai\/blog\/\/wp-content\/uploads\/2021\/07\/cms.png","thumbnail_width":220,"thumbnail_height":314,"description":"In admin portal for the complain, we can customize the escalation matrix. iSocietyManager will automatically notify the escalated complaint with the duration for which it is customized. To configure the escalation matrix, we have to follow the given steps below :- Click on Complaint &gt; Complaint Escalation. Now fill the required details like Name for"}