{"version":"1.0","provider_name":"Facility Technology","provider_url":"https:\/\/factech.ai\/blog","author_name":"Rajan Prajapati","author_url":"https:\/\/factech.ai\/blog\/author\/mohitk\/","title":"Complaint Hold Feature in FacTech Technician App - Facility Technology","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"966PYz1E79\"><a href=\"https:\/\/factech.ai\/blog\/ufaqs\/complaint-hold-feature-in-factech-technician-app\/\">Complaint Hold Feature in FacTech Technician App<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/factech.ai\/blog\/ufaqs\/complaint-hold-feature-in-factech-technician-app\/embed\/#?secret=966PYz1E79\" width=\"600\" height=\"338\" title=\"&#8220;Complaint Hold Feature in FacTech Technician App&#8221; &#8212; Facility Technology\" data-secret=\"966PYz1E79\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/factech.ai\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"&nbsp; Complaint Hold Feature in FacTech Technician App Pause Complaints When Immediate Resolution Is Not Possible We are pleased to introduce the Complaint Hold feature in FacTech CAFM APP, which allows staff members to temporarily put an assigned complaint on hold directly from the FacTech Technician App. This feature is useful when a complaint cannot","thumbnail_url":"https:\/\/factech.ai\/blog\/wp-content\/uploads\/2026\/09\/Screenshot-2026-09-24-181949.png","thumbnail_width":446,"thumbnail_height":742}