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FAQ Tag: closing of complaint

How to configure complaint reopen alert Email

October 25, 2024 / Rajan Prajapati

Previously we didn’t have complaint reopen alert feature in FacTech system but now we can configure it. For this, we need to follow these steps. Step 1: Login to the FacTech system then Asset & PPM >> Settings >> Site Settings Here we need to enable the “Enable Reopen Complaint” option and add the email

How to assign complaint to staff, update status of complaint, closing of complaint,communication with unit/tenant?

July 17, 2021 / Vivek / 0

In Factech admin login, you can assign complaint staff and update the status of the complaint. We must have updated staff details in complaint staff. Now we will follow the given steps for assigning staff and updating complaint status :- Click on Complaint then click on Complaint Dashboard. Once we have clicked on Complaint Dashboard,

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FAQ Tag: closing of complaint

How to configure complaint reopen alert Email

How to assign complaint to staff, update status of complaint, closing of complaint,communication with unit/tenant?

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